Tech Support Associate(Temp) - Marlborough, United States - Groe Advisors LLC

Groe Advisors LLC
Groe Advisors LLC
Verified Company
Marlborough, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Technical Support Associate

Temp

ROLE SUMMARY
We are currently looking for a Technical Support Associate to join our Customer Service Team based in Marlborough, MA. You will be responsible for the tasks listed below.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer all customer enquiries concerning operation and configuration software
  • Troubleshoot network problems remotely (including connectivity, wireless LAN access, VPN/broadband and nonreporting issues).
  • Log every customer interaction into the CRM system.
  • Call escalation to field teams for critical issues.
  • Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.
  • Research technical and software issues to identify trends for early detection and repair.
  • Perform data migration on customer computers.

MINIMUM QUALIFICATIONS

  • Extensive knowledge and practical experience of operating systems including Windows 98/NT/2000/XP/Vista/7 essential.
  • PC hardware and configuration skills essential.
  • Intermediate networking knowledge preferred.
  • Previous experience working in a customer care environment.
  • Excellent problem solving, telephone and communication skills.
  • Knowledge of IT operations, responsibilities, workflow processes and procedures in order to resolve inquiries independently.
  • Good customer and vendor relationship skills
  • Ability to rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company.
  • Ability to work flexibly with the team to ensure timely delivery of service.
  • Ability to produce high quality work under pressure and within tight timescales.
  • An ability to work within tight deadlines and manage time effectively.
  • Strong team player with flexible attitude to work priorities.

Job Types:
Full-time, Temp-to-hire


Pay:
$ $25.00 per hour


Benefits:


  • Health insurance

Compensation package:

  • Hourly pay

Experience level:

  • 2 years

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application Question(s):

  • Can you commute to Marlborough on a hybrid schedule?

Education:


  • High school or equivalent (preferred)

Experience:

Technical Support: 2 years (preferred)
Customer Service: 2 years (preferred)

  • TCP/IP: 1 year (preferred)
  • Files: 2 years (preferred)
  • WAN: 2 years (preferred)
  • LAN: 2 years (preferred)
Network Troubleshooting: 2 years (preferred)


Ability to Commute:

  • Marlborough, MA required)

Ability to Relocate:

  • Marlborough, MA 01752: Relocate before starting work (required)

Work Location:
In person
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