- Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
- This role will work closely with other teams to seamlessly deliver lab support services.
- Help coordinate the working lab environment daily and notify inventory team of shortages in point of use cabinets including but not limited to glassware, lab coats, PPE, consumables.
- Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
- Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
- Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
- Regularly engage with the customer and Client staff to ensure quality and compliance within the laboratory.
- Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
- Provide updates and timely communication to lab users on service work requests.
- Provide area walkthrough for new members of customer staff and visitors.
- Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
- May be required to cross-train and provide back-up to other lab support areas in their lab.
- Complete relevant paperwork according to principles of Good Documentation Practice.
- Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
- Demonstrates appropriate use of office equipment/software after training
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
- Interaction level with Management/Team Members:
- Skills; GLP/GxP , Customer Support , scientific / Laboratory environment, 5S.
- High School Diploma or equivalent and 1-2 years' experience in a customer facing role
- 2+ years' experience in a customer facing role within a scientific environment.
- Professional Certification/Associates degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain)
- Basic understanding of GLP/GxP and/or experience working in a compliance driven environment.
- Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles
- Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
- Basic knowledge of Occupational Health and Safety
- Must Haves:
- Ability to follow oral and written directions.
- Technical problem-solving skills and attention to details.
- Excellent customer service skills complemented by an ability to listen to and interpret client requests.
- Initiative driven with proactive skill set to improve processes.
- Ability to read and interpret chemical labeling and hazardous signage.
- Good Documentation Practice.
- Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel
- Additional Requirements:
- Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
- Job pace may be fast and job completion demands may be high.
- Must be able to remain in a stationary position more than 25% of the time
- The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
- Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
- Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
- Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
- Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
- Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
- May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
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Associate Scientific Services Specialist - Rockville, United States - Pyramid Consulting, Inc
Description
Immediate need for a talented Associate Scientific Services Specialist. This is a 12+ Months Contract opportunity with long-term potential and is located in Rockville, MD(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:
Pay Range: $26 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Key Requirements and Technology Experience:
Our client is a leading Medtech Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
