- Act as a member of a high-performance team to ensure success internally and externally
- Collaborate with a variety of customers in preparing for their fundraising events.
- Share best practices and expertise to improve the customer's fundraising success.
- Guide the customer through the consulting call agenda while maintaining a conversational style.
- Work with multiple departments to ensure timely progression of a fundraiser until event day.
- Create a detailed Run of Show document for our onsite and virtual staff.
- Demonstrate knowledge of our software to assist customers.
- Identify, and share with leadership, opportunities to design and improve service and product offerings.
- Advocate for customers and notify other team members as needed of challenges and opportunities during customer interactions.
- Contribute to team projects and process enhancements as needed.
- Fully participate during weekly meetings, live software training and within internal communication.
- Must certify as an onsite staff member, and work onsite at 4 fundraising events per year.
- Assist with team training by mentoring and shadowing new consultants as needed.
- Must be aligned with OneCause company and team objectives, to include product enhancements and new innovations
- Proven experience building relationships with customers and internal team members to serve as coach, mentor, and subject matter expert
- Exceptional communication skills – including written, interpersonal, and public speaking
- Demonstrated high level of initiative, follow through and goal orientation
- Excellent organizational and time management skills with the ability to meet multiple concurrent deadlines in a fast-paced environment
- BS/BA preferred
- Nonprofit work or volunteer leadership experience
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Fundraising Consultant - Carmel, United States - Shelby American Inc
Description
About the role:
The full-time consultant is an integral member of the Consulting Team.
A successful consultant is customer service oriented and resolves issues quickly and efficiently, all while focused on the customer's happiness and success.
When needed, the full-time consultant will also contribute to projects and other assignments, demonstrating thought leadership and written and oral communication skills.
RequirementsResponsibilities:
What you already know and skills you bring:
Bonus points if:
