Customer Service Engineer - Wyomissing, United States - Worldwide TechServices
Description
Company Description
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients.
Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Qualifications
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an enduser environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing enduser desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned deskside support activities
- Display outstanding technical and professional services skills at all times
- Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the enduser and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Education and Experience:
- Typically requires technical school certification or equivalent of 24 years of relevant experience
Certifications and/or Qualifications:
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customerspecific certifications or training as required
Skills:
- Excellence in communication and customerfacing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with mínimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
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