Jobs
>
Union

    Sales and Customer Support Specialist - Union, United States - Tire Discounters

    Tire Discounters
    Tire Discounters Union, United States

    4 weeks ago

    Default job background
    Description

    ** Sales and Customer Support Specialist**

    **Job Category****:** Sales Associate **Requisition Number****:** SALES008237 Showing 1 location **Job Details**

    **Description**

    **GENERAL DESCRIPTION:**

    The Sales and Customer Support Professional (CSP) position effectively explains products and services leading to appointments at our stores, as well as acting in a customer support role that insures a great experience for every customer.

    Ability to explain TD products and services, convert orders (based on KPIs set at time of measurement), recommend the right products and services to fit the customers needs, and offer additional value-added services based on manufacturers recommendations and MAP guidelines that insure we are keeping our customers on the road safely.

    The CSP is patient, empathetic, can solve customer issues, escalate when needed, and provide follow-through communication to ensure the customer is taken care of. The CSP must always ensure that the customer feels that we have listened and express an understanding of the situation.

    **ESSENTIAL FUNCTIONS:**

    Manage and respond to a large amount of in-bound, and out-bound calls, as well as inbound chats, and online orders.

    Convert leads through a variety of customer contact opportunities which may include, but are not limited to, phone, email, web/live chat, SMS, website forms and social media correspondence.

    Follow set communication guidelines and processes to assess customer needs in order to be able to recommend the right products/services.

    Build trust and a positive relationship with customers through communication that enhances the image and perception of Tire Discounters.

    Provide accurate and timely information by using the correct methods, processes and tools.

    Meet personal and team sales goals and case handling targets.

    Use Salesforce to keep accurate and detailed case records of all customer interactions.

    Follow communication processes, guidelines and policies to ensure a positive customer experience.

    Exceed customer expectations by providing accurate and timely information, detailed follow-up and outstanding customer service.

    Conduct research to identify solutions and source products/services for difficult customer needs.

    Hold true to Tire Discounters values of a family owned company that prioritizes customer service. All employees should be able to represent that focus.

    **KNOWLEDGE, SKILLS, AND ABILITIES:**

    Strong phone, email, and chat contact handling and active listening skills.

    Ability to work seamlessly in Microsoft Office365 including Outlook, as well as other software programs and tools, needed to perform essential job functions.

    Flexible communication style and ability to respond to different customer personalities, maintaining professional demeanor always, irrespective of temperament.

    Ability to work in a team environment.

    Excellent communication and presentation skills.

    Ability to multi-task, prioritize, and manage time effectively.

    Ability to sit for extended periods of time.

    Ability to type a minimum of 38 words per minute.

    Familiarity with Customer Relationship Management (CRM) systems and practices (preferred).

    **EDUCATION AND WORK EXPERIENCE:**

    Minimum High-School Diploma (or equivalent).

    Proven customer support experience, or experience as a client service representative preferred.

    Previous sales experience preferred.

    Glass experience recommended.

    Automotive parts and/or service experience recommended.

    Track record of exceeding budgets, forecasts, and/or goals.

    **PHYSICAL DEMANDS:**

    This job operates in an office setting.

    Routinely uses standard office equipment such as computers, phones, copy machine and filing cabinets.

    Regularly required to talk and/or hear/listen.

    Work in a noisy environment.

    Required to stand, walk, use hands and fingers, hands and/or feel.

    Lift/carry up to 25 pounds and reach with hands and arms.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    High School or better.

    **Experience**

    **Licenses & Certifications**

  • General Electric Credit Union

    Support Specialist

    1 week ago

    General Electric Credit Union Union, United States

    The Contact Center Support Specialist responds to, assists and guides Contact Center team members questions and need for understanding to help deliver quality member experience and provide resolution for members inquiries in a timely and professional Support Specialist, Support, ...

  • Humane Society of the United States

    Community Support Specialist

    3 weeks ago

    Humane Society of the United States Union, United States

    **Job Description** · Community Support Specialist · Reports To: Community Support Manager · Classification: Hourly Non-Exempt · Organizational Summary: · Its an exciting time to join the Cincinnati Animal CARE team Cincinnati Animal CARE is the new county Humane Society in ...

  • Ensemble Health Partners

    Denials Support Specialist

    2 weeks ago

    Ensemble Health Partners Union, United States

    Thank you for considering a career at Ensemble Health Partners · Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle s ...

  • SentriLock

    Deskside Support Specialist

    1 week ago

    SentriLock Union, United States

    Job Type · Full-time · Description · Analyze, prioritize, and timely resolve help desk tickets across multiple technologies. · Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentati ...

  • Kaimetrix, L.L.C.

    IT Support Specialist

    3 weeks ago

    Kaimetrix, L.L.C. Florence, United States

    Kaimetrix is seeking a skilled IT Support Analyst to join our newly established CMSS (Configuration Management Support Services) team for our customer, the Internal Revenue Service (IRS). The role is crucial for the holistic setup and implementation of the organization, which is ...

  • Kaimetrix, L.L.C.

    IT Support Specialist

    2 weeks ago

    Kaimetrix, L.L.C. Florence, United States

    Job Description · Job DescriptionKaimetrix is seeking a skilled IT Support Analyst to join our newly established CMSS (Configuration Management Support Services) team for our customer, the Internal Revenue Service (IRS). The role is crucial for the holistic setup and implementati ...

  • Assure Health LLC

    Peer Support/Recovery Specialist

    4 weeks ago

    Assure Health LLC Union, United States

    Job Type · Part-time · Description · At Mindfully, our mission is to promote and provide comprehensive, convenient access to quality mental health care that is affordable, progressive, and personalized. · We are seeking a Certified Peer Support Specialist to work part-time. Mu ...

  • Domino's Pizza LLC

    Store Operations Support Specialist

    3 weeks ago

    Domino's Pizza LLC Union, United States

    Company Description · Job Description · Previously titled: OER Coach, Ops Support Coach · Must be able to relocate. The position is located in Cincinnati, Ohio. · Coach store Team Members, Franchisees, and Marketplace Team Leaders to improve store performance. Provide hands-on t ...

  • Republic Bank Limited

    Credit Solutions Support Specialist II

    3 weeks ago

    Republic Bank Limited Union, United States

    ** Credit Solutions Support Specialist II** · **Job Category****:** Republic Processing Group **Requisition Number****:** CREDI003223 Showing 1 location **Job Details** · **Description** · **Republic Bank believes in the development and advancement of our associates. We offer ...

  • Workatfirst

    DBE Support Specialist

    2 weeks ago

    Workatfirst Union, United States

    **DBE Support Specialist** · CAROUSEL_PARAGRAPH · 600 Vine Street, Cincinnati, Ohio, US, 45202 · . · Professional & Corporate · 38805 · First Transit ** Share Job** · ** Job Description** · First Transit Inc. is a leading provider of public transportation contracting and ...

  • The Children's Home of Cincinnati

    Therapeutic Support Specialist

    3 weeks ago

    The Children's Home of Cincinnati Union, United States

    ** Therapeutic Support Specialist** · **Job Category****:** PRACTITIONER **Requisition Number****:** THERA01998 Showing 1 location **Job Details** · **Description** · **Primary Objective:** · The primary objective of this role is to streamline materials, resources, and curric ...

  • Cincinnatieye

    Clinical Support Specialist

    1 week ago

    Cincinnatieye Union, United States

    **Clinical Support Specialist** · at Cincinnati Eye Institute Cincinnati, OH **PRIMARY PURPOSE:** Serve as liaison between the call center and the clinical teams by guiding the scheduling of appointments and ensuring proper follow up for patients needs · 1. *Essential Skills an ...

  • Cvpphysicians

    Clinical Support Specialist

    1 week ago

    Cvpphysicians Union, United States

    **Clinical Support Specialist** · at CVP Physicians Cincinnati, OH **PRIMARY PURPOSE:** Serve as liaison between the call center and the clinical teams by guiding the scheduling of appointments and ensuring proper follow up for patients needs · 1. *Essential Skills and Abilitie ...

  • Harbor

    Residential Support Specialist

    4 days ago

    Harbor Union, United States Full time

    ** Residential Support Specialist (Full Time - 3rd Shift)** · **Job Category****:** CCHB **Requisition Number****:** RESID03032 Showing 1 location **Job Details** · **Description** · The Central Community Health Board (CCHB) of Hamilton County is currently seeking a full-time ...

  • Harbor

    Residential Support Specialist

    4 days ago

    Harbor Union, United States

    ** Residential Support Specialist (Contingent)** · **Job Category****:** CCHB **Requisition Number****:** RESID003274 Showing 1 location **Job Details** · **Description** · The Central Community Health Board (CCHB) of Hamilton County is currently seeking a contingent **Residen ...

  • TriHealth

    ACADEMIC SUPPORT SPECIALIST-GOOD SAMARITAN COLLEGE FT Days Mon-Fri

    2 weeks ago

    TriHealth Union, United States

    ** ACADEMIC SUPPORT SPECIALIST-GOOD SAMARITAN COLLEGE FT Days Mon-Fri** · City: Cincinnati State: OH Job Requisition Number: ACADEMIC SUPPORT SPECIALIST-GOOD SAMARITAN COLLEGE: The Student Academic Support Specialist works with students both directly and indirectly to provide ac ...

  • Fifth Third

    Licensed Invest Support Specialist

    5 days ago

    Fifth Third Union, United States

    The Licensed Investment Support Specialist provides office management support for registered securities representatives (e.g., Investment Executives, or Wealth Management Advisors). Responsible and accountable for risk by openly exchanging ideas and Support Specialist, Licensed, ...

  • Tire Discounters

    Call Center Support Specialist

    5 days ago

    Tire Discounters Union, United States

    Monitor and document Service Desk tickets and respond to user requests and incidents as received in Service Desk in a timely, effective manner according to SLAs set by management. Be well organized and create dialogue with users to ensure users under Support Specialist, Call Cent ...

  • Fifth Third

    Licensed Invest Support Specialist

    4 days ago

    Fifth Third Union, United States

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: The Licensed Investment Support Specialist provides office management support for regis ...

  • ConstructConnect Canada Inc

    Customer Onboarding Support Specialist

    2 weeks ago

    ConstructConnect Canada Inc Union, United States

    ** Customer Onboarding Support Specialist** · **Job Category****:** Sales **Requisition Number****:** CUSTO10055 Showing 1 location **Job Details** · **Description** · **What You Will Do** · The Customer Onboarding & Support Specialist delivers training of the General Contrac ...