- Provide assessment, crisis intervention, safety planning, parent support, and education to callers, focusing on needs of entire family.
- Provide information and referral to community resources to callers as appropriate.
- As appropriate, assist client with navigating the criminal justice system as it relates to their victimization by providing information, court preparation, and education, working closely with the Victim Assistance program and Victim Witness Assistant at the DA's Office.
- Educate client on DVPO process and coordinate with the Victim Assistance and Legal Representation Program, as appropriate.
- Accompany victims of child and adult sexual abuse to the hospital or police department during regular work hours and on-call as needed.
- Act with client in mind and work to meet client expectations to the extent possible.
- Maintain accurate, up to date client, program and agency records, including case tracking.
- Record and report program statistics accurately and in a timely fashion.
- Work to ensure the goals and outcomes for the program are met.
- Support agency mission and stay up to date on agency policy and procedures by participating in at least 75% of scheduled Hotline Advocate Staff Meetings; attend additional agency meetings and committees as requested by supervisor.
- Work at least four Holidays and at least 12 hours per pay period (1-2 shifts) in order to stay on the relief schedule.
- Adhere to Agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction Surveys and participate in the Quality Assurance Process.
- Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
- Support agency mission by staffing outreach activities as requested by supervisor.
- Support agency mission by participating personally in agency and community meetings and committees as requested by supervisor.
- Promote and maintain professional relationships with agency staff, interns, volunteers, and community partners.
- Facilitate volunteer training as needed.
- Contribute to quality services by staying informed of developments and trends in the area of child development, parenting, trauma and victimization, especially as it relates to sexual violence, child maltreatment, and intimate partner violence.
- Maintain and develop skills and knowledge by attending training especially as it relates to victimization and trauma; ensures licensure and certifications are up to date needed for the job.
- Safe Alliance may still be subject to government mandated vaccine requirements and testing similar to the ones outlined by the OSHA Emergency Temporary Standard. All applicants must be willing to submit proof of vaccination status or test weekly
- Bachelor's Degree required, Master's Degree preferred
- 2 years related experience
- Experience working with victims or experience in childhood development preferred
- Experience in human services preferred
- Spanish speaking preferred (If hired as a Spanish speaking candidate, employee must be fluent in understanding, speaking, reading, and writing in Spanish.)
- Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, twist, carry, push, pull or otherwise move objects, including the human body.
- The worker is required to have the ability for close vision, distance vision, color vision, depth perception, and ability to adjust focus to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection), to determine accuracy and thoroughness of work assignment.
- Position requires ability to reach, stand, crouch, walk, finger, grasp, sit, lift, pull, push, twist, talk, hear, talk, and perform repeated motions.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work hours assigned by shift; may include day, afternoon, overnight, or weekend.
- Employee must have access to transportation that allows them to meet all job requirements in a timely fashion.
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Safe Alliance
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Safe Alliance
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Safe Alliance
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Safe Alliance
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Ascend Nonprofit Solutions Charlotte, United StatesJob Description · Job DescriptionEssential Duties and Responsibilities: · Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment by: · Using a trauma-informed, client-centered approach to:As applicab ...
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Safe Alliance
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Ascend Nonprofit Solutions Charlotte, United StatesJob Description · Job DescriptionJOB PURPOSE · The Hotline Advocate PRN supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by providing prevention and intervention services for those at risk of sexual assault, domes ...
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Safe Alliance
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Ascend Nonprofit Solutions Charlotte, United StatesJob Description · Job DescriptionJob Title: Client Care Specialist PRN · Work Location: Domestic Violence Shelter · Essential Duties and Responsibilities: · Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and chil ...
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Safe Alliance
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Ascend Nonprofit Solutions Charlotte, United States Part timeJob Description · Job DescriptionJOB PURPOSE · The Client Care Specialist is a Part-Time position (M-F evenings 4pm-9 p.m. working around 25 hours per week). This candidate at the Shelter supports the agency by providing hope and healing to victims of domestic violence, sexual as ...
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Safe Alliance
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Ascend Nonprofit Solutions Charlotte, United StatesJob Description · Job DescriptionEssential Duties and Responsibilities · Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment by: · Using a trauma-informed, client-centered approach to: · As applic ...
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Safe Alliance
1 week ago
Ascend Nonprofit Solutions Charlotte, United States Part timeJob Description · Job DescriptionJOB PURPOSE · The Client Care Specialist is a Part-Time position (Saturday - Sunday. working around 20 hours per week). This candidate at the Shelter supports the agency by providing hope and healing to victims of domestic violence, sexual assault ...
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Safe Alliance
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Ascend Nonprofit Solutions Charlotte, United StatesJob Description · Job DescriptionEssential Duties and Responsibilities · Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, human trafficking, and child maltreatment by: · Using a trauma-informed, client-centered appro ...
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Safe Alliance
1 week ago
Ascend Nonprofit Solutions Charlotte, United StatesJob Description · Job DescriptionEssential Duties and Responsibilities · Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment by: · Using a trauma-informed, client-centered approach to:As applicabl ...
Safe Alliance - Charlotte, United States - Ascend Nonprofit Solutions
Description
JOB PURPOSE
The Hotline Advocate PRN supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by providing prevention and intervention services for those at risk of sexual assault, domestic violence, child abuse or neglect.
RESPONSIBILITIES / ACCOUNTABILITIES
Client Care
Using a trauma-informed, client-centered, two generational model:
Administration
Stewardship
Professional Development
MINIMUM REQUIREMENTS
Position Requirements
No calls, emails, or visits please. For immediate consideration, please formally apply online and provide a resume and cover letter.
The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Safe Alliance may still be subject to government mandated vaccine requirements and testing similar to the ones outlined by the OSHA Emergency Temporary Standard. As a condition of employment you must be willing to submit proof of vaccination or submit testing results weekly or as outlined by the agency. Proof of vaccination status must be provided at hiring and/or upon request by the agency.
Accommodations: Safe Alliance will engage in an interactive process with employees requesting medical or religious accommodations
The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.