Safe Alliance - Charlotte, United States - Ascend Nonprofit Solutions

Description

Job Description

Essential Duties and Responsibilities

Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment by:

• Using a trauma-informed, client-centered approach to:
  • As applicable, provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals.
  • Ensure coordinated client care with key community partners.
  • Act with client in mind and work to meet client's needs and expectations to the extent possible.
  • Manage client and stakeholder complaints and grievances.
  • Assist with cross-program coordination and collaboration with staff to ensure all client and program's needs are met.
  • Work with children and teens to contribute to the delivery of program and services.
  • Develop and deliver developmentally appropriate programming that promotes social and emotional growth in children and teens.
  • Develop and deliver appropriate parent education classes, working to strengthen relationships between parents and children.
  • Resolve residential conflicts and maintain a safe environment while using trauma-informed practices.
  • Ensure the fidelity of the CARE model and role model skills across all programs in the shelter.
  • Develop and co-facilitate child and adult psycho-educational, life skills/social skills and supportive groups, varying content to respond to residents' identified needs.
• Administration
  • Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases, which may include CSN, Raiser's Edge, Financial Edge and Timeforce.
  • Research, write, and manage grant reporting and grantor relationships as assigned by supervisor.
  • Determines usage, operations and set-up for the Art Room, Teen Room, Kid Zone and Sunshine Room.
  • Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
  • Recruit, select, and evaluate staff as assigned.
  • Provide primary supervision, direction, training, support and coaching of assigned staff through regular communication, timely performance management, and oversight.
  • Ensure that employee time is entered into timekeeper system accurately and approve timesheets according to established deadlines.
  • Ensure staff and office coverage.
  • Manage staff complaints and grievances.
  • Ensure the delivery of quality services through clear program procedures and guidelines.
  • As assigned, support agency and program with creating/maintaining budget, policies, and procedures.
• Stewardship
  • Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
  • Participate in community meetings and committees as assigned by supervisor.
  • Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
  • Work with assigned staff to identify program development opportunities and implement new program services.
  • Work with shelter leadership to ensure a collaborative approach to childcare; ensuring child care is available to support agency programs, and be prepared to assist when needed.
  • Work with agency staff, volunteers, and interns to coordinate and execute children and adult activities.
• Professional Development
  • Contribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
  • Maintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.
• Contribute to agency effectiveness by performing other duties as assigned.
• Core Competencies: Demonstrate all agency competencies.
  • Cultural Competence - cultivates opportunities through diverse people; respects and relates well to people from varied backgrounds, understands diverse worldviews, and is sensitive to group differences; sees diversity as an opportunity, challenges bias and intolerance; understands oppressions that many clients face in the community; ability to apply self-awareness and self-regulation to manage the influence of personal biases and values.
  • Communication/Collaboration - uses effective oral and written communication to clearly convey and receive information and ideas in an engaging manner; demonstrates good listening skills and invites response and feedback to build constructive working relationships with clients, volunteers, other work units and community organizations to meet mutual goals and objectives.
  • Continual Learning/Professional Development - participates in continuing education, training and professional conferences focused on best practices to acquire and/or maintain the technical/professional expertise required to do the job effectively, resulting in the most positive client solutions.
  • Quality Work Standards - motivated to achieve; sets high standards and well-defined, realistic goals for oneself; displays a high level of effort and commitment towards completing assignments in a timely manner with care and thoroughness, checking work for completeness and accuracy.
  • Resiliency - maintains effective performance in stressful environments or when confronted with difficult situations; evaluates conditions to ensure one's own safety and the safety of others; identify and rely upon self-care strategies at home and/or work to handle stress in a manner that is acceptable to others and the organization.
  • Demonstrate the position agency competencies:
    • Action Oriented/Planning and Organizing
    • Building Trust
    • Client Focus
    • Conflict Management
    • Innovation/Teamwork
    • Guiding and Developing Staff

Education and/or Work Experience Requirements

• Requirements: Bachelor Degree or Equivalent Experience
• Preferences: Experience working with victims or experience in human services.
• Language: None

Physical Requirements

• Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, twist, carry, push, pull or otherwise move objects, including the human body.
• Ability for close vision, distance vision, color vision, depth perception, and ability to adjust focus to perform an activity to determine accuracy and thoroughness of work assignment.
• Ability to reach, stand, crouch, walk, and finger, grasp, sit, twist, talk, hear, and perform repeated motions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must have access to transportation that allows them to meet all job requirements in a timely fashion. Position may require staff to work outside of the typical work hours as the agency provides services 24/7.

ABSOLUTELY NO PHONE CALLS, EMAILS OR DROP IN'S PLEASE To apply, submit a cover letter and your resume.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.