- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
- Act 34
-
Client Service Representative Service
3 days ago
Tscbank Pittsburgh, United States** Client Service Representative Service** · **Department: Private Bank** · **Location: Pittsburgh, PA** · **Summary of the Position:** · The Client Services Representative supports all client requests originating within the Private Bank Service Team. This position includes w ...
-
Guest Service Representative
1 week ago
Nothing Bundt Cakes Pittsburgh, United StatesThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first p Guest Service, Representative ...
-
Client Service Representative
1 week ago
BNY Mellon Pittsburgh, United StatesThe Client Service Representative is responsible for the servicing of the deposit and loan portfolio of consumer and business clients of National Banking. The CSR will provide premiere customer service via phone, fax and e-mail across all regions. This position supports the timel ...
-
Client Service Representative
1 week ago
VCA Animal Hospitals Pittsburgh, United StatesVCA Met Vet West Animal Hospital is seeking an experienced Client Service Representative to join our team. Why We Need You. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's Client Service, Representative ...
-
Services Support Representative
5 days ago
Dollar Bank Arsenal, United StatesThe Services Support Representative is responsible for accurately, courteously, and efficiently processing payments, transfers, stop payments, product/account inquiries, histories, concerns, and requests. The Services Support Representative is also responsible for handling custom ...
-
Guest Service Representative
1 week ago
Nothing Bundt Cakes PITTSBURGH, United StatesBenefits: Employee discounts Flexible schedule Free food & snacks Free uniforms Signing bonus Training & development $1,000 Sign On Bonus. Looking for the following Days & Hours (hiring multiple people) Morning Shift: Monday - Friday 8:30 am - 3:00 p Guest Service, Representative ...
-
Customer Service Representative
1 week ago
Help At Home Pittsburgh, United States**Help at Home is hiring a Customer Service Representative in our Pittsburgh, PA office** · Help at Home is the nations leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently ...
-
patient services representative
6 days ago
University of Pittsburgh Medical Center ARSENAL, PA , USA, United StatesDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
Patient Services Representative
1 week ago
University of Pittsburgh Medical Center Pittsburgh, United StatesHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Assist with administrative duties in the office Patient Services, Associate, ...
-
Customer Service Representative
1 week ago
Turner Dairy Farms Inc Pittsburgh, United States**JOB TITLE:** · Customer Service Representative · **JOB SUMMARY:** · Turner Dairy is once again excited to add more talent to our team. Turner Dairy Farms, a family-owned company is looking for a career minded individual to fill a part-time Customer Service Representative pos ...
-
patient services representative
1 week ago
University of Pittsburgh Medical Center ARSENAL, PA , USA, United States Full timeA Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subse ...
-
Guest Service Representative
3 days ago
Nothing Bundt Cakes Pittsburgh, United StatesNothing Bundt Cakes - JobID: [Retail Associate / Team Member] As a Guest Service Representative at Nothing Bundt Cakes, you'll: Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs; Follow NbC Sweet Steps of Service t ...
-
patient services representative
1 week ago
UPMC Pittsburgh, PA , USA, United StatesDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
patient services representative
1 week ago
University of Pittsburgh Medical Center Pittsburgh, PA , USA, United StatesJob Summary: · Do you enjoy providing customer service? Are you looking to work with patients? UPMC Corporate Services is looking to hire a flexible full-time Patient Services Representative to support UPMC Passavant McCandless. A flexible full-time position works 28 hours per we ...
-
Patient Services Representative
3 days ago
University of Pittsburgh Medical Center Pittsburgh, United StatesA Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments whe Patient Services, Representat ...
-
Customer Service Representative
1 week ago
Bluegreen Vacations Pittsburgh, United StatesLocation: · Location: · Customer Service Representative in Pittsburgh, PA by Bluegreen Vacations **Location:** · **Experience:** · Not Specified **Job Description** · The **Customer Service Representative** will serve two primary functions at the guest service desk in Simon ...
-
patient services representative
6 days ago
University of Pittsburgh Medical Center ARSENAL, PA , USA, United StatesUPMC Department of Surgery at Passavant Hospital is seeking a Full-Time Patient Services Representative. · This position works Monday through Friday, no evenings/weekends/holidays Free parking · Purpose: · A Patient Services Representative is responsible for welcoming patients up ...
-
Customer Service Representative
10 hours ago
PNC Financial Services Group Pittsburgh, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
patient services representative
1 week ago
UPMC Pittsburgh, PA , USA, United States Full timeA Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subse ...
-
customer service representative
1 week ago
Family Dollar Pittsburgh, United StatesFamily Dollar PENN AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
patient services representative - Blawnox, PA , USA, United States - UPMC
Description
Do you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to UPMC.
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their co-payments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patients' demographics and insurance coverage information, and promoting an overall culture of service excellence.
This is a full-time Monday-Friday position located at our Womancare Associates office in Blawnox, PA Hours for this position will be 7:30am to 4:00pm with an occasional evening shift from 10:00am to 7:00pm, as needed.
Responsibilities:
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusions that is charged with executing leading-edge and next- generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader.
This includes having Employee Resources Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Difference) Network, that support the implementation of our diversity strategy.
patient services representative professionals in Pittsburgh
-
Kyle Fredericks
Clinical Research Coordinator
-
Ashley Garrett
District Manager
-
Nicola Pugliese
Student at University of Pittsburgh