Dispatcher - Gardena, United States - NGL TRANSPORTATION INC

NGL TRANSPORTATION INC

Verified Company

Gardena, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Essential Duties and Responsibilities

Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs to make freight deliveries or collect shipments and packages
Keeping and organizing delivery orders, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Communicating with customers about freight details, delivery or pickup times, and special handling requests to assure 100% customer satisfaction
Planning predetermined routes and accommodating route changes as needed
Preparing dispatch documents, as well as generating freight bills and invoices
Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
Keeping track of transportation regulations and laws to ensure that truck drivers comply
Reviewing drivers' logs, including dispatched calls and arrival times
Monitoring truck repairs and maintenance schedules
Logging customer shipping schedules and complaints

Requirements:

Relevant experience as a truck dispatcher in a similar industry
Excellent communication skills to collaborate with others under any type of condition
Knowledge of computers for scheduling and other dispatching duties
Ability to multitask with different, and sometimes conflicting, events happening at the same time
Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
Ability to relay information in a fastpaced environment
Extensive experience in customer services, as well as generating freight bills and invoices
Experience with Transportation Management Software (TMS), such as Samsara and Rose Rocket
Proficiency in office software, including Microsoft Word, Excel, and Outlook Express
Ability to monitor drivers' logs, truck maintenance schedules, and repairs
Knowledge of applicable transportation regulations and laws
Excellent organizational, communication, and time management skills
Bachelor's or associate degree in transportation or logistics would be advantageous