Member Experience Owner - Plano
2 weeks ago

Job summary
USAA is seeking a Member Experience Owner to join the Life Company Distribution and Service Experience team. This role will be accountable for the active management and growth of omnichannel member experiences across Life Insurance, Medicare and Annuity sales and service.Responsibilities
- Measures, evaluates, visualizes, and communicates experience performance,member interactions and its financial impact on the business.
- Leverages human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users.
Job description
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