Experience Owner Principal - Dallas, TX

Only for registered members Dallas, TX, United States

3 days ago

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Job summary

The Experience Owner Principal is responsible for working cross-functionally to enhance the customer experience at every step.
  • Serve as the strategic owner of one or more customer journeys, accountable for experience outcomes across all relevant touchpoints
  • Establish a digital-first, human-centered process to service design and delivery
  • Translate Voice of Customer (VoC) insights, journey analytics, and frontline feedback into prioritized experience improvements

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