Experience Owner Principal - Dallas, TX
3 days ago

Job summary
The Experience Owner Principal is responsible for working cross-functionally to enhance the customer experience at every step.- Serve as the strategic owner of one or more customer journeys, accountable for experience outcomes across all relevant touchpoints
- Establish a digital-first, human-centered process to service design and delivery
- Translate Voice of Customer (VoC) insights, journey analytics, and frontline feedback into prioritized experience improvements
Job description
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