Service Desk Analyst - Philadelphia

The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins resets and assistance getting through applications escalating tickets to tier two when necessary. · ...

Do you want to learn about one of the nation's fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about and work with the state of Pennsylvania's Medical Marijuana program. · ...

We need exceptionally capable people for this role for our client. · Minimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using GroupLink s eHelpdesk platformStrong customer service ski ...

A respected defense industry organization is conducting a confidential search for an IT Help Desk Analyst to provide first-line technical support in a fast-paced, high-volume environment. · ...

We are hiring for a full-time hybrid position (remote and in the office), working 40 hours per week. · Diagnose caller issues received through the Medical Marijuana Help Desk phone line. · Using a knowledgebase and other resources, offer solutions or recommended next steps. · ...

This position requires an individual with experience in IT infrastructure and network operations. Responsibilities include reviewing network performance metrics, validating SD-WAN connectivity, and identifying capacity risks. · The ideal candidate will have strong technical skill ...

The Enterprise Center is seeking a Help Desk Analyst to work on-site for about 15-20 hours a week. The role involves reviewing network performance metrics, validating SD-WAN and Azure ExpressRoute connectivity, and checking network device health. The analyst will also review Azur ...

This job is for a Help Desk Analyst at Tri-Force Consulting Services Inc. The analyst will review network performance metrics, validate SD-WAN and Azure ExpressRoute connectivity, and confirm backup processes are running successfully. · The analyst will also review firewall, VPN, ...

Do you want to learn about one of the nation's fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania's Medical Marijuana program. · ...

We are looking for a Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing customer service and resolving technical issues via phone, email or ticketing system. · Responsibilities include troubleshooting software and hardware prob ...

We're on a mission to bring more distributed renewable energy online across the U.S. · Responding and resolving desktop support inquiries via our ticketing system, email, or phone. · Excellent communication skills are a must (face-to-face, written, and telephone) · ...

Job Title: · Tier 1 Help Desk Technician · This position offers an exciting opportunity to grow and advance in the dynamic field of information technology. · As a Tier 1 Help Desk Technician at Whole Technology Co., you will play a crucial role in providing technical support and ...

Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues. · ...

The Service Desk Analyst will provide end-to-end ownership of user calls and incidents in the ITSM System (ServiceNow), supporting Windows 11 upgrade calls and providing communication with stakeholders during incident response. · Provide request fulfillment for Service Requests a ...

Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow). · ...

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. · The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. · Main ...

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. · The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. · They ...

+Job summary · +Provide technical assistance, support, and advice to end users for hardware, software, and systems. · +Investigate and resolve computer software and hardware problems of users.Follow quality standards and displays strong customer service skills. · ...

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. · Maintain a thorough working knowledge of the day-to-day operating environment, available tools, ...

We are looking for a motivated Help Desk Analyst ready to take us to the next level If you have experience providing first-line support to users for the rollout of a new application and are looking for your next career move apply now. · ...