Office Manager - Horsham, United States - Allstate- Whitehead Insurance Agency

Description

Job description

Whitehead Allstate Agency is
family owned and one of the
top producing Allstate offices in the U.S., currently ranked in the top 50 out of 6,500.

This company is well-established, yet young and rapidly growing which provides a long-term career opportunity within a bulletproof industry.


POSITION OVERVIEW
The owner and his wife currently handle operational management while also selling full-time.

As the new
Office
Operations Manager you will alleviate the Owner from much of his current workload while also working to enhance certain aspects of business operations and satisfy specific goals.

This is an objective-driven position with a significant bonus structure.


YOUR OBJECTIVES

• Maintain a positive teamoriented work environment & team loyalty
• Maintain optimal staffing levels to keep up with growthestimated 4 hires Year One.
• Handle all operational troubleshooting involving _
  technology_, facilities, vendors, etc.
• Handle all Human Resources and Hiring responsibilities
• Oversee key service & retention processes to ensure critical KPI's are satisfied

YOUR RESPONSIBILITIES
-
Employee Management:handle call-outs, PTO, HR matters, disciplinary actions including terminations, payroll assistance.
-
Employee Relations:provide daily leadership and build rapport with our team. Plan company outings as well as other incentive-based promotions.
-
Office Operations: handle basic office functions and problem-solve all issues by coordinating with tech support, property management, 3rd parties.
-
Service Operations: ensure employees follow operational processes as designed and work is completed on-time.
-
Business/Financial Operations: assist Owner in his planning by creating spreadsheets and reports. In some instances, perform initial data analysis before presenting to the Owner.
-
Operational Design:when directed, implement new processes, communicate adjustments to staff, create applicable training.
-
Hiring: you will hire non-managerial staff and assist with managerial hires
-
Onboarding New Staff:Oversee staff set-uppaperwork, set up new PC workstations, load software and create new accounts.


LOGISTICAL REQUIREMENTS
-
Overall Hours:you must have flexibility to work additional hours when necessary. 50+ hours would not be a routine occurrence, but it will occur.
-
Availability:this role requires some occasional obligations before normal business hours to receive communications from staff members for call-outs and meet virtually with the Owner as needed.


EXPERIENCE REQUIREMENTS

• Expert knowledge of Google Drive and Google Sheets

-
(3) Years (office/business) Operational Management with direct experience creating reports and operational problem-solving office/tech issues
-
(5) Years Managing Staff members across multiple departments with a proven tracker record in team leadership and positively affecting environment.
-
Highly proficient knowledge of Human Resources policies including compensation design, overseeing benefits & PTO, all compliance matters and employee terminations


COMPENSATION YEAR ONE:

• Salary: $65,000
• Bonus: $35,000 available via multiple bonuses
• Benefits: Health, Vision, Dental, Disability, Life with Employer contributions
• Retirement: 401(k) with Employer contributions

Pay:
$65, $80,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• To receive consideration for this opportunity please complete: 1) the following questions 2) SKILLS Test 3) PHONE Assessment (please do ORALLY)
• What income range are you looking for?
• How long is your commute to 1250 Easton Rd Horsham PA 19044?
• Please describe how your TECH SKILLS align with the following tasks
  :SETTING UP NEW WORKSTATIONS (PCs, 34 monitors, software, etc) BASIC TECH RESOLUTION (internet, workstation issues, software glitches)
  FACILITATING COMPLEX TECH RESOLUTION (using Allstate IT support) GOOGLE DRIVE/GOOGLE SHEETS
• A major year one objective is to assist in hiring a variety of roles, including a sales operations manager....
  What experience do you have that makes you confident you could achieve this goal? Specifically, what would be your strategy to get this done?
• Do you have any restrictions to your start and end time M-F?

Work Location:
In person