Director of Business Intelligence - Washington, United States - Service Coordination, Inc.

Service Coordination, Inc.
Service Coordination, Inc.
Verified Company
Washington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Title:
Director of

Insights Employment Status:
Full-time Reports to: VP Quality Systems & Risk Management

Agency Division:
Operations FLSA Status: Exempt

SCI Summary:

SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.


Position Summary:
As the Director of Insights, you will play a pivotal role in driving transformative change within our organization.

Your work will help to unlock new opportunities, generate groundbreaking ideas, and propel the organization toward a future of sustained person-centered excellence.

Leveraging your strong analytical skills, you will be responsible for developing reports, dashboards, and models that contribute to critical business decisions.

This role demands a deep understanding of data analysis, problem-solving, a proactive approach to identifying opportunities for innovation, and the ability to present these findings to executive leadership.


SCI Team Member Expectations:

All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures;follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.


Essential Duties:


  • Develop and leverage Business Data to develop routine and ad hoc analytics reporting, visuals, and dashboards to uncover insights about the health of the business and partner with key stakeholders to improve performance. Users of Business Intelligence reporting include but are not limited to SCI's Board of Directors (BOD), Executive Leadership Team (ELT), Senior Leadership Team (SLT), Programs Leadership, and our Quality, Compliance, and Risk Management Committee.
  • Develop deep understanding of organizational data to produce accurate, uptodate, selfservice dashboards for varying levels of leadership that highlight opportunities for enhanced efficiency, quality, and customer outcomes.
  • Communicate complex analytical concepts and processes to leaders.
  • Maintain data integrity, collaborating with crossfunctional teams to define data integrity and data quality metrics and address datarelated challenges and improvements.
  • Translate business problems into a clear analytics workplan with appropriate solutions for execution that will drive meaningful results.
  • Proactively partner across functional areas for shared learning and continued elevation of SCI's analytics practice.
  • Continuously analyze and identify critical business trends, risks, and opportunities to inform and influence strategic decisionmaking processes that deliver material business impact.
  • Serve as a voting member of our internal Quality, Compliance, and Risk Management Committee.

Supervisory Duties:


  • Supervise Team Members as specified, such as Data Scientist, Reporting Analyst, and other designated technical and nontechnical roles.
  • Work collaboratively with Team Members to identify and achieve professional development goals

Education Required:


  • Bachelor's degree in a relevant field (e.g., business, technology, data science. etc.). An advanced degree (e.g., MBA) is preferred.

Experience Required:


  • Seven (7) or more years of current progressive, operational experience in Business Intelligence, Data Science, Technical Program Management, or similar. Experience in healthcare, case management, clinical research, or other closely related field preferred.
  • Three (3) or more years of senior level leadership/management experience
  • Experience building out and/or scaling an existing Business Intelligence and/or Analytics function
  • Experience leading process improvement initiatives and business process documentation
  • Excellent computer skills with knowledge of Microsoft Office Suite, including MS Project, PowerBI or similar data visualization studio, PowerApps, and a demonstrated ability to learn new technology

SCI Value Related Competencies:

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People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
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Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and ma
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