Pool Ambassador - Tempe, United States - Marriott Phoenix Resort Tempe at the Buttes

Marriott Phoenix Resort Tempe at the Buttes

Verified Company

Tempe, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Duties:

Provide guests with an experience that will always be remembered and with the highest level of responsiveness.
Project an approachable and professional image in personal appearance, manner, and demeanor.
Maintain a work environment of cleanliness and organization.
Acknowledge and greet all guests with utmost courtesy and urgency, to assist.
Serve as information liaison to Manager.
Handle customer service needs with a friendly and caring yet assertive demeanor, following community standards and facility guidelines; must be comfortable approaching residents who may not be following policies; capable of handling escalated situations.
Regularly disinfect frequently touched surfaces on the pool deck and in the restrooms, including pool ladder handles, lounge and deck chairs, trash cans, tabletops, restroom surfaces, and door handles.
Enforce pool rules
Perform the daily closing ritual, including informing swimmers of closing 15 minutes in advance: disinfecting and straightening chairs and tables: putting umbrellas down: sanitizing bathrooms and regularly touching surfaces; tallying guest logs; and securing property upon leaving.
Assist with events, programs, and activities as requested
Assist with administrative functions, facilitating the completion of pool and slide waivers as needed
Ensure that all guests are adhering to the established facility use agreement; monitor guests; as necessary, check wristbands and verify access rights; respectfully and with high courtesy work with guests to resolve infractions.
Collect items left by residents; store lost items in the lost and found; retrieve and return to the owner as necessary.
Visually inspect the pool to ensure proper clarity and cleanliness; notify the manager of any items that would require immediate attention.
Submit work orders and follow up as necessary.