- Experience in troubleshooting PCs
- Previous experience in telephone customer service
- Offering high-quality technical support, assistance, and education for incoming queries and issues related to computer systems, software, hardware, and technical business processes
- Quick and accurate resolution of common issues and frequently asked requests
- Precise documentation of all customer and system interactions in the Service Desk ticketing program, ensuring proper routing and communication of escalated events
- Meeting or exceeding the team's metrics for attendance, phone, and quality assurance
- Consistently delivering exceptional customer service through accurate information, guidance, and quality documentation of customer needs or issues via the company's communication channels
- Adherence to policies and procedures for problem identification, documentation, routing, escalation, and resolution
- Maintaining a professional demeanor in all interactions and ensuring effective communication
- Sharing undocumented issues and resolutions to enhance the team's knowledge base files
- Regular attendance is mandatory
- This list does not cover all job requirements and duties and may not include all necessary mental and physical capabilities required based on circumstances. Employees may be expected to perform additional duties as assigned
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Help Desk Technician
6 days ago
Encore Strategic Richmond, United StatesJob Description · Job DescriptionBastionpoint Technology is a driven, rapidly-growing MSP providing cutting-edge IT solutions in the Richmond, VA area. Do you want a friendly, fast-paced environment that will give you the chance to touch a huge variety of technologies and end-use ...
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Help Desk Technician
6 days ago
Zenotis Technologies INC Richmond, United StatesOverview: · This position provides services to maintain and support daily IT operations and the underlying technical infrastructure at Office of the Governor and Administration. This includes but is not limited to direct technical support for all IT related equipment owned and op ...
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Help Desk Technician
1 week ago
Zenotis Technologies INC Richmond, United StatesOverview: · This position provides services to maintain and support daily IT operations and the underlying technical infrastructure at Office of the Governor and Administration. This includes but is not limited to direct technical support for all IT related equipment owned and op ...
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IT Help Desk Technician
1 day ago
BankTalent HQ Glen Allen, United StatesThe VBA and subsidiaries are looking for an IT help desk technician to assist our users with questions and problems concerning computer systems, hardware, and software. The technician will work with users remotely and in-person, guiding them through system configuration and troub ...
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Service Desk Technician
1 week ago
Apex Systems Glen Allen, United States"Job#: Job Description: Apex Systems, a World-Class Technology Solutions Provider, is currently hiring for a Service Desk Technicianon behalf of their client. Ideal candidates will have the experience below, please note only qualified applicants will be contacted.Position: Servic ...
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Level 1 Support Desk Technician
5 days ago
FeatherShark Chesterfield, United StatesFeatherShark is looking for a Stellar Level 1 Support Desk technician to join our fast-growing team · Are you someone who loves to learn and is looking to launch a career in technology? Are you optimistic and enthusiastic and love being part of a winning team? If so, then Feathe ...
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Level 1 Support Desk Technician
2 days ago
FeatherShark Chesterfield, United StatesJob Description · Job DescriptionFeatherShark is looking for a Stellar Level 1 Support Desk technician to join our fast-growing team · Are you someone who loves to learn and is looking to launch a career in technology? Are you optimistic and enthusiastic and love being part of a ...
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Desktop Support Technician
3 weeks ago
Seneca Resources Richmond, United StatesPosition: Desktop Support Technician · Location: Richmond, VA · Terms: Onsite, Contract · Compensation: 25/hr W2 with Benefits · The Desktop Support Technician manages escalation issues from Service Desk Technicians, utilizing in-depth analyses and problem-solving skills to resol ...
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Technical Support Analyst
2 days ago
Crescens Richmond, United StatesJob Title: Technical Support Analyst · Location: Richmond, VA - Onsite) · Duration: 6+ months · *** LOCAL CANDIDATES ONLY*** · Job Description : The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. ...
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Help Desk Engineer
2 weeks ago
Jobot Richmond, United StatesJob Description · Job DescriptionGreat growth opportunity · This Jobot Job is hosted by: Jason Leonard · Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. · Salary: $50,000 - $50,000 per year · A bit about us: · We may thrive on human and ...
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Director of Operations
1 week ago
Tidewater Express Richmond, United StatesJob Description · Job Description · The Director of Operations is responsible for the overall operations of the shop, including management of staff, inventory, finances and budget, the maintenance of equipment, and the provision of quality service to customers. This position wi ...
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PC Technician
2 days ago
Stellar Innovations & Solutions, Inc. Richmond, United StatesJob Description · Job DescriptionMultiple Locations · Stellar Innovations & Solutions, Inc., (SIS), a registered ISO 9001:2015 corporation, is a Service-Disabled Veteran-Owned Small Disadvantaged Business. SIS provides Professional Services & Information Technology Support and is ...
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PC Technician
3 weeks ago
Stellar Innovations Richmond, United StatesMultiple Locations · Stellar Innovations & Solutions, Inc., (SIS), a registered ISO 9001:2015 corporation, is a Service-Disabled Veteran-Owned Small Disadvantaged Business. SIS provides Professional Services & Information Technology Support and is fast emerging as an innovator w ...
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NOC Technician
1 week ago
Insight Global Richmond, United StatesThe NOC Technician is responsible for the day-to-day operation of the NOC, completion of NOC functions, such as the active and passive monitoring of ITS infrastructure, troubleshooting and triage of presented issues, as well as the proper escalation of incidents to ensure resolut ...
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NOC Analyst
3 days ago
Tandym Group Richmond, United StatesA recognized services company in Virginia is looking to add a new NOC Analyst to their growing team in Richmond. In this role, the NOC Analyst will be responsible for performing moderately complex tasks related to enterprise monitoring, remote network and circuit testing, coordin ...
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Business Activation Technician
1 week ago
Metronet Richmond, United StatesLove Your Mondays again · Business Activation Technician · Our Business Activation Technicians support Metronet's core and client network(s) by working with various internal departments to activate and troubleshoot end user services during the activation process. To succeed in ...
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Desktop Support
4 days ago
TEKsystems Richmond, United StatesJob Description · Job DescriptionTop Skills Details: · year of Desktop Support experience in a Windows 7 or 10 environment - troubleshooting common workstation issues, remote support, etc. - can answer back IT troubleshooting questions · 2.) Secret Clearance and Security+ CE cert ...
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NOC Technician
2 days ago
Insight Global Richmond, United StatesJob Description · The NOC Technician is responsible for the day-to-day operation of the NOC, completion of NOC functions, such as the active and passive monitoring of ITS infrastructure, troubleshooting and triage of presented issues, as well as the proper escalation of incidents ...
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Maintenance Scheduler
3 weeks ago
Amentum Richmond, United States Full timeAmentum is seeking an experienced Planner/Scheduler/Coordinator for our operations and maintenance team in Richmond, VA. Typical work schedule is Monday-Friday, 7:30am - 4:00pm; various hours may be required based on business demand. · Your primary function is to plan and schedul ...
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Digital Marketing Analyst
3 days ago
Haley Auto Richmond, United StatesWe have an incredible opportunity for a dynamic and inspirational Help Desk Technician to join our growing New York Team · Who We Are: · We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Cateri ...
Service Desk Technician - Richmond, United States - Akkodis
Description
Akkodis is looking for a Service Desk Technician for a client based in Richmond, VA (Hybrid) for a 6-month contract-to-hire role.
Pay Range: $23/hr - $25/hr on W2. After conversion to full-time, salary will be $48K/Annum.
Title: Service Desk Technician
Location: Richmond, VA (Onsite)
Type: 6 Month Contract to hire
Responsibilities:
Benefits:
Equal Opportunity Employer/Veterans/Disabled
Benefits include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. The program allows employees to choose coverage that suits their needs. Paid leave options may include Paid Sick Leave as per the law, other paid leave as mandated by Federal, State, or local law, and Holiday pays based on eligibility criteria
The Company welcomes applications from individuals with arrest and conviction records
