IT Technician - Hauppauge, United States - LNK International, Inc.

LNK International, Inc.

Verified Company

Hauppauge, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

LNK International, Inc. is one of the nation's largest manufacturers of solid and liquid dose, over-the-counter (OTC) pharmaceuticals. For over 40 years, we have built a reputation for delivering the highest quality products, outstanding service and product innovation.

What sets LNK apart? We believe it is our employees.

From our lab chemists who consistently test every batch of product, our production workers who take genuine pride in their work, to our customer service representatives who are dedicated to serving our business.

There is a commitment to quality in every department.

As a member of the IT team you will support our lab areas and report to the IT Director with a dotted line to the Analytical Lab Manager.

Our full time employees enjoy competitive benefits including:

401(k) with generous employer match
Health Insurance
Dental Insurance
Paid holidays
Paid vacation

Responsibilities:

Performs and provides appropriate IT technical support for the software and hardware used in the 21 CFR Part 11 compliant Quality Control Lab environment at all locations.

Software includes, but not limited to:
Empower, PerkinElmer, Thermo-Scientific, Malvern, LIMS, etc.

Represent IT for all IT matters pertaining to the Lab.
Performs varied technical assistance and maintenance duties; maintains and updates ticket tracking system; document projects; writes and maintains user instructions.
Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.
Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and assist with network failures and conflicts.
Participates in research and development initiatives and aids in the implementation of new technologies.
Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices.
Understanding printer operations to replace toner and rollers, performing trouble shooting and resolution.
Maintains knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
Performs miscellaneous jobrelated duties as assigned.

Knowledge, Skills and Abilities Required

Knowledge of Win10/11, O365, Azure, Active Directory, PowerShell, AV Conferencing hardware and software, in addition to the Lab hardware and software.
Knowledge of current technological developments/trends in area of expertise.
Ability to provide functional direction to other technical support staff
Strong interpersonal and communication skills and the ability to work effectively.
Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
Ability to analyze and resolve computer problems.
Ability to communicate technical guidance and instruction to users on the use of PC and/or MAC
Work is normally performed in a typical interior / Lab / office work environment across all locations that are local.
Ability and willingness to work overtime when needed.
Moderate physical activity. Requires handling of average weight objects up to 25 pounds and / or standing and / or walking an average of four hours per day.

Minimum Job Requirements

High school diploma or GED, technical certification preferred with at least 2 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable

The salary listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as permitted by law.

EOE M/F/D/V