Customer Experience Lead - Palatine, United States - AIT Worldwide Logistics, Inc.

AIT Worldwide Logistics, Inc.

Verified Company

Palatine, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Introduction:

_ Come move the world with us_
Wake up each day to be part of a
_global movement_. A movement to make an impact. A movement to go for it A movement to provide best-in class solutions. A movement to be empowered. A movement to do the right thing.

Make AIT Worldwide Logistics the next stop on your career journey

See what our teammates say about working at AIT Worldwide Logistics.

Overview:

Responsibilities:

First line of defense for escalations
Training new hires & mentoring existing employees
Manage special reports/projects
Working with supervisors on process improvement
Resolve issues with shipments by engaging with AIT partners, consumers, and vendors
Provide outstanding and courtesy communication to all customers both internally and externally
Identify and accesses customer needs managing a large incoming call volume daily
Resolve customer disputes effectively and in a timely manner
Other duties and responsibilities will be assigned as business demands deem necessary

Qualifications:

High School Diploma/GED required
At least one 35 year in a call center of Customer Service role
Strong problemsolving skills with ability to develop new ideas and innovative solutions
Detailoriented individual with great communication skill; oral and written
Ability to work in a fastpaced, highpressure environment
Knowledge of the AS400/World port system(s) preferred but not needed
Proficient in MS Office (i.e., Outlook, Word, Excel and Internet Explore)
Team player to lend a helping hand

Other Skills We Hope to See:

A team player who works well with others
being respectful to our teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

What AIT Can Offer You:

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).

Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development.

In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide:

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods.

For more than 40 years, the America's-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences.

Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget.

With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

Learn more about AIT Worldwide Logistics, our culture and core values in action here.