Manager Experience Design - Phoenix, United States - Salt River Project

Salt River Project

Verified Company

Phoenix, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Requisition ID: 17177

Join us in building a better future for Arizona
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area.

Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D.

Power and named one of Arizona's best employers by Forbes.

SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are.

That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being.

In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

Pension Plan (at no cost to the employee)
401(k) plan with employer matching
Available your first day: Medical, vision, dental, and life insurance
Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
Parental leave (up to 4 weeks) and adoption assistance
Wellness programs (including access to a recreation and fitness facility)
Short and longterm disability plans
Tuition assistance for both undergraduate and graduate programs
10 Employee Resource Groups for career development, community service, and networking

Summary:

This work requires a creative, conceptual, and strategic thinker who is experienced and confident tackling a brief from beginning to end, devising innovative and inspiring creative to solve business needs and deliver rich customer experiences.

The role will insist on the highest creative standards and lead creative across all platforms.

In addition to possessing top-shelf creative skills, a flexible mindset, and a visionary outlook, you have a proven track record in delivering on multiple details in a fast-moving and complex environment, excellent organizational and management skills, and the ability to mentor, motivate, and collaborate within your creative team and with colleagues across the organization.

What You'll Do:

Provides leadership for a team of 35 staff and 23 contractors. Takes an active role in developing staff to remain continuously relevant in the industry — including employee training and mentorship, employee engagement, and performance management.
Manage resourcing needs for the team in a complex, fastmoving environment with rapidly evolving and changing priorities.
Lead and participate in crossfunctional teams to ensure that the visual expression of the SRP brand is consistently presented, both internally and externally
Collaborate with creative partners to develop clear and compelling conceptual solutions—based on a deep understanding of our products, services and target audience—that drive business success.
Collaborate within Creative Services to determine best practices, benchmarks, and project workflows.
Lead and participate in crossfunctional teams spanning creative, communications, marketing and research groups in the development of onbrand, engaging and memorable concepts and endtoend marketing campaigns aimed at prospects, customers and influencers.
Be a creative ambassador, who leads by example and fosters a culture of creative thinking and innovation with internal teams and business partners ultimately setting professional creative standards for the entire team. Push the boundaries of creative excellence, ensuring the highest quality storytelling across various mediums targeting internal and external audiences.
Build relationships with stakeholders and promote awareness and collaboration between Marketing, Analytics, Content Strategy, Vehicle Delivery and Customer Experience teams.
Ensure that creative scope is aligned with inmarket dates and project budgets.
Assist the project team overall in solving difficult creative challenges, overcoming obstacles, and proactively identify and resolve team issues.
Articulate and defend strategic thinking and creative direction to audiences of varying level, size, and background, including team members and senior leadership.
Oversee creative work standards by following production, efficiency, quality control, and design standards; resolving operational problems; and identifying work process improvements.
Dive deeply into the customer experience and market strategies to identify and activate meaning