16 - Credit Specialist - Stafford, United States - Redi Carpet

Redi Carpet

Verified Company

Stafford, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary
Credit Specialists are primarily responsible for collecting past due payments from our customers. The Credit Specialist must enforce collection policies using diplomacy and tact.

Responsibilities (include, but not limited to the following)

Generate and review aging reports for assigned branches
Initiate collection calls on customers who have 40+ days past due invoices
Maintain notes in GETPAID detailing collection calls
Communicate disputed invoices with branch personal and expedite resolution to customer Ø Process credit card payments
Return customer requested lien waivers within 24 hours of receipt
Approve credit releases from the hold que in 15 min intervals. If not approved, send notification to General Manager, Account Manager and Customer Service of reason why.
Place accounts on Corporate Credit Hold (CCH) and send proper notification to appropriate personnel Ø Forward documentation to Corporate Credit Manager or Director of Credit for approval on all demand letters, lien filings and legal accounts
Maintain discretion with confidential information
Important Goals and Deadlines:
Over 60 day receivables at or less than 15% of total aged balance
Begin collection calls for any account when payment status reaches "40 daysslow"
Immediately forward bankruptcy notifications to Corporate Credit Manager or Director of Credit
Establish open lines of communication with assigned branch's General Manager and Account Managers

Qualifications

Good negotiating skills
Good organizational skills
Good multitasking skills
Persistence
Ability to understand and communicate collection policies and payment terms
Basic computer skills
High school diploma

**_Redi Carpet is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or other non-merit factor._