Service Engineer - Redmond
1 month ago

Job summary
We are seeking a decisive, detail-oriented Customer Communications Manager who will serve as the customer's voice and advocate during high-severity incidents across Microsoft Azure.The Customer Reliability Engineering (CRE) team within Azure EngOps is a top-level pillar of Azure Engineering responsible for world-class live-site management, customer reliability engagements, and modern customer-first experiences at scale.
This is a critical, customer-facing role requiring exceptional writing skills, calm leadership during ambiguity, and a passion for building customer trust through transparency and clarity.
- Serve as the primary author and approver of customer-facing communications during service incidents (SEV0/SEV1/SEV2), coordinating across Engineering Support PM Field.
- Ensure every message to customers reflects transparency empathy actionability even in high-pressure fast-moving environments.
Job description
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