Service Engineer - Redmond, WA

Only for registered members Redmond, WA, United States

1 month ago

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+

Job summary

We are seeking a decisive, detail-oriented Customer Communications Manager who will serve as the customer's voice and advocate during high-severity incidents across Microsoft Azure.

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Responsibilities
  • Serve as the primary author and approver of customer-facing communications during service incidents (SEV0/SEV1/SEV2), coordinating across Engineering, Support, PM,
    & Field.
  • ,
  • Ensure every message to customers reflects transparency,
    & empathy,
  • ,
      ,and actionability, even in high-pressure and fast-moving environments. 

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