Game Master - Harrisonburg, United States - Escapism Escape Rooms

Description

NOTE:

ONLY serious applicants looking for part-time hours and those applicants available during the summer Escape Room experience preferred, but not required.

Thank you

Game Masters are the face of our company by welcoming and guiding guests with a smile throughout their entire experience with us Contrary to popular belief, Game Master positions have nothing to do with being a "gamer" and everything to do with providing a 6-star guest experience.

Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Escapism Escape Rooms provides.

As a Game Master at Escapism, you will

Set the tone for every experience by...

• Hyping up our players for their adventure
• Communicating rules, guidelines, and answering questions in an exciting way

Accurately guide and assist your team by...

• Being alert, sharp, and focused on your team's progress through monitors in our control room
• Surveying/adapting to different situations and personality types in order to provide the service needed in the form of giving "hints" or "clues" to guide players along the way.

Foster the fun and immersive experience for guests by...

• Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our storylines and characters in our episodes.
• Ending all experiences with a high note whether the team has success or not. _(Such as celebrating victories with cheering or giving words of encouragement for the "you were so close" teams)_

Primary responsibilities include, but not limited to
- _Greet and check-in guests for their games_
- _Provide enthusiastic pre-game instructions to small and large groups_
- _Manage in-game play (i.e., control station, offering clues, role-playing, etc.)_
- _Provide post-game outro (i.e., taking group photos, retail sales, etc.)_
- _Quickly and accurately reset game room_
- _Maintain facility/props (repairing and/or reporting damage, wear, etc.)_
- _Answer customer questions, book reservations, and other guest relations (over-the-phone and in-person)_
- _Perform opening and closing duties (upon eligibility/assignment)_
- _General cleaning (i.e., vacuuming, sanitizing and cleaning rooms/props, bathrooms, etc.)_
- _Other duties as assigned by supervisor(s)_


Qualifications and Skills:
- _Customer service oriented

• Customer service will nearly ALWAYS be our primary objective._

- _Strong confident personality_
- _Enthusiastic and positive attitude_
- _Strong interpersonal communication skills and the ability to articulate clearly_
- _Strong attention to detail and excellent memory skills_
- _Punctual and responsible_
- _Possesses a team player mentality_
- _Works well in a fast-paced environment_
- _Basic knowledge and understanding of computers_
- _Available to work weekends and evenings_

So, if you are extremely personable and feel excited for the opportunity to have fun watching and helping people in a fun engaging way in a fast-paced team environment full of puzzles, technology, and entertainment, then apply


Job Type:
Part-time


Pay:
$12.00 per hour


Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location:
In person