Dispatch Coordinator - Orlando, United States - Hilton Grand Vacations

Hilton Grand Vacations

Verified Company

Orlando, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

HGV now offers Day One Team Member Benefits
We are seeking a dynamic, proactive individual that is self-motivated and seeking long term growth potential in a dynamic environment

What will I be doing?

As a Tour Dispatcher, you would be responsible for performing your position's responsibilities in alignment with our diverse culture and driving company success through performing the following tasks to the highest standards.

Your duties include, but not limited to:

Answer all incoming telephone calls to gather and coordinate tour information while also providing support for the production team members and management.
Accurately input tour data and guest information in the Company database.
Check availability for guest tours and tours information.
Search and research guest names and tour history in company database.
Maintain accurate records and logs of all tour booking activity.
Responsible for daily deposit log of concierge tour deposits.
Create and distribute daily reports of departmental activity.
Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.

Qualifications

What we are looking for...

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth At the core of our company's success are our Team Members.

To fulfill this role successfully, you must have open availability, able to work nights and weekends as well.

Must possess the following minimum qualifications and experience:

High School Graduate or GED equivalent 6 months minimum previous customer service experience
Previous experience with handling a multiphone lines is a must plus computer experience in MS Word and Outlook.
Proven high proficiency using strong, clear verbal communication skills.
Have open availability to work any day of the week, and any shift to include weekends and holidays.
Prior data entry experience.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.