- Manage customer orders – Research and acquire material, give advice on plants, and offer substitutions when needed. Promote specific inventory as advised for quick sales
- Develop and grow the customer relationship – Proactively know and understand our customer needs
- Be an expert resource for customers – Demonstrate knowledge of the landscape/nursery industry
- Delivery Management – Ensuring customer deliveries are on time and meet customer needs
- Manage Open-orders reports and modify the orders and ship dates based upon customer and crop needs
- Maintain a high level of customer service through phone calls, electronic communication, and customer visits. Document in CRM
- Ensure all customer expectations are documented in SBI and CRM
- Visit customers, and other growing facilities to develop relationship and gain knowledge
- Daily tours to ensure familiarity with on-hand and future inventory
- Take Photographs of material for the sale departments to answer size and quality questions.
- Driven Sales Minded Personality: You have a strong desire to meet and exceed sales targets, and you're always looking for new opportunities to grow your customer base. You're proactive in identifying potential sales opportunities and are confident in your ability to close deals.
- Basic Computer Skills: You're comfortable using Microsoft Office products and have a solid understanding of basic computer software. You're able to quickly learn new software applications and adapt to changing technology.
- Work Well in a Team Environment: You're a team player who values collaboration and open communication. You're able to work effectively with internal teams to ensure seamless communication and delivery.
- Good Knowledge of Nursery Stock: You have a strong understanding of nursery stock and are able to provide expert advice to customers. You're knowledgeable about different types of plants, making it easy for customers to find the right products for their needs.
- Required: 3 years in related fields, such as Agriculture, Horticulture, Agricultural Product Sales, Nursery Sales and Account Management, Landscaping
- Required: Experience in customer service and sales
- Required: High School diploma or equivalent
- Highly Preferred: Bilingual in English & Spanish
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Tree Farm Customer Service Account Representative - Independence, United States - DCA Outdoor Inc
Description
Job Description
Job DescriptionSchwope Brothers Tree Farms was established in 1976 and now encompasses over 27 farms spanning over 3,000 acres in Atherton, MO. It is the largest ball and burlap tree producer in the United States and Schwope prides itself on leading the tree production industry in sustainable agriculture practices.
Schwope Brothers Tree Farms Independence, is part of the DCA Outdoor family of brands. We are vertically integrated and take pride being an industry leader. We're not only streamlining the production and distribution of landscape products, but we are also working to reduce the carbon footprint. Through our continued growth and innovation, we will have the highest impact on our world.
As an Key Account Representative at Schwope Brothers Tree Farms, you'll be the ultimate product expert for our customers. Your mission will be to provide exceptional customer service, forge strong relationships with clients, and identify opportunities to drive sales and boost customer satisfaction. You'll work closely with our internal teams to ensure seamless communication and delivery, ensuring that every customer interaction is a memorable one.
Ready to dig in and make a difference? We're seeking a passionate Plant Enthusiast with a knack for building strong relationships and driving sales to join our team If you're looking for a career that allows you to work on a farm, connect with the outdoors, and combine your passion for farming and agriculture with your skills in sales and customer service, we've got the perfect opportunity for you
Key Responsibilities:
Essential Job Duties:
Knowledge, Skills, and Abilities:
Minimum Qualifications:
Salary: $45,000k-$55,000k - In lieu of experience
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