Jobs

    Social Media Manager - Johnston, United States - Staff Finders Technical, Inc.

    Staff Finders Technical, Inc.
    Staff Finders Technical, Inc. Johnston, United States

    5 days ago

    Default job background
    Freelance
    Description
    Client:John Deere Req# / Job Title: 39695/ Customer Support Representative - IIPayrate: $19.60 / hourApproved Duration: 36 Months Accessibility: OnsiteShift: 2nd ShiftLocation: Johnston, Iowa
    Primary Responsibilities:The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Agents provide support via multiple channels (social media, email, and website) while effectively documenting each interaction. This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
    This position offers a retention bonus after 6, 12, and 18 months of employment.
    This position offers pay increases based on 6, 12, and 18 months of employment.
    Special Considerations: Must be able to work second shift with weekend hours. New-hire training will take place M-F, 8am-4:30pm and will consist of 2-3 weeks classroom, and an additional few weeks of on-the-job training & mentoring with an experienced technician. After training, the candidate must be able to work an 8hr shift within the hours of 12 pm to 10 pm. The exact 8hr shift will fluctuate based on volumes and business need. After training is complete, candidate will be assigned a weekend shift (either Saturday or Sunday) on a monthly rotating schedule.

    Required Skills:
    • Skills in interpersonal communications, negotiation, and conflict resolution.
    • Effective written communication skills.
    • 6+ months experience with customer service / support experience.
    • High comfort level and experience with consumer software applications.
    • Experience with multiple forms of social media (Facebook, Twitter, Instagram, YouTube, TikTok)
    • Strong computer and troubleshooting skills.
    • Ability to work off-shift hours and occasional holidays to support the business
    What makes you stand out:
    • Prior work history with using social media for business purposes
    • Prior work experience in Agriculture or Technology dealer channels
    • Knowledge of agriculture, turf (mowers) and utility vehicles
    • Bachelor's degree in Agriculture, Business, Communications, Marketing, IT or a similar discipline.
    About Staff Finders Technical, Inc.:

    Founded in Oregon and Servicing the U.S. from Manufacturing, Aero space, Semi Conductor, Electronics. Circuit Board Contractors I.T., Hardware and Software Engineering. We are a women owned business with our founder having over 30 years experience and contacts in these Industries. Let us help you with your next career move send all resumes to our email and we will promptly get busy on your career change. Welcome to our site Best wishes on you next move forward in your career. call today

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