Community Care Supervisor - Valencia, United States - PMP Management

PMP Management

Verified Company

Valencia, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as

Customer
Care
Supervisor, Valencia, CA.

Who We Are
Property Management Professionals LLC.

(PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah and Texas.

PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers.

Our people-centric culture attracts and retains the industry's top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:
Instagram/pmpmanage

facebook/pmpmanage

linkedin/company/pmpmanagement

Who We're Looking For

Position Description: _As a
Customer Care Supervisor, you'll lead and mentor a team, ensuring exceptional service delivery through effective communication with customers and continuous performance evaluation. Your responsibilities include overseeing training programs, analyzing data for insights, and fostering a collaborative environment to drive team success. The
Customer
Care
Supervisor will specialize in Billing and Statement inquiries, Community Rules Review, Work-Orders/Repairs, complaints, HOA violations, and other HOA/property managementrelated tasks.

Position Duties:

Supervise and mentor the customer care team to conduct performance evaluations and provide feedback.
Implement training and programs for team members.
Stay updated on industry best practices.
Analyze call volume, feedback, and performance data to present insights to senior management.
Conduct regular audits to maintain call quality compliance.
Monitor KPIs and identify areas for improvement.
Develop teambuilding activities to drive performance. Recognize outstanding team accomplishments.
Navigate various systems to field questions that Customer Care Champions may have regarding billing, statements, fees, HOA rules, repairs, and other property managementrelated inquiries.
Build strong working relationships with internal and external partners through consistently effective communication and teamwork.
Other duties as assigned.

Required Qualifications:

High School Diploma or College Degree preferred
Previous call center or customer service experience required this is the primary focus of our organization
Ability to multitask in a fastpaced environment
Motivated and selfstarter
Ability to build rapport with clients
Excellent written and verbal communication skills
Proficient in Microsoft Word, Excel, Outlook, and Windows

Knowledge, Skills, and Abilities:

Excellent computer abilities to navigate our care systems, as well as the Microsoft Office
Strong problemsolving skills
Basic dataentry and typing skills
Basic mathematical abilities
Regular, predictable attendance
Schedule flexibility to work 40 hours per week Monday-Friday
Ability to effectively communicate in a respectful and assertive manner