Technical Support Representative - Ephrata, United States - Ziply Fiber

Ziply Fiber Ephrata, United States

3 weeks ago

Description

Position Title: Technical Support Representative

$16.83 to $28.85 hourly DOE

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

Company Background:
Everyone deserves the best internet possible and that's the refreshingly great experience we're creating at Ziply Fiber. We're bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we're making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet in addition to streaming TV, privacy products and phone service as well.

Job Summary:
The Technical Support Representative is responsible for quick and efficient resolution to service-related issues. Using Knowledge and expertise, we help maintain strong customer relationships and keep them satisfied with their service.

Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed:

Interact with customers using the phone, email, or chat to answer their questions and concerns.
Help customers identify what they are experiencing and work independently with them to help resolve their issues.
Identify and efficiently document issues using call logs, tickets, and work orders.
Assist de-escalating agitated customers and resolve their frustrations.
Respond to requests for technical assistance.
Identify issues and when appropriate escalate those to the corresponding department.
Performs other duties as required to support the business and evolving organization.

Qualifications:

High school diploma or GED certificate.
CompTIA A+ (preferred).
Experience working with computers.
Customer service experience, preferably in a call center.
Experience required with Windows and Linux desktop operating systems.
Understanding of relationship between subscriber units, access points, power over ethernet, switches, and routers connecting subscriber to network.
Basic network skills and experience including TCP/IP, DHCP, DNS.
Working Knowledge of residential gateways and wireless subscriber technologies.
THIS ROLE IS HYBRID-REMOTE

Knowledge, Skills and Abilities:

Ability to think logically.
Excellent customer service abilities and mindset.
Strong oral and written communication skills.
Ability to communicate technical concepts to non-technical customers.
Ability to learn quickly, understand and adapt to new systems and skills.
Excellent problem solving and troubleshooting skills.
Excellent multi-tasking abilities.
Familiar with computers, mobile devices, and technology.
Must be punctual and dependable.
Must be able to work independently.
Bilingual Spanish preferred.

Work Authorization:
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment and Additional Information:
Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

Technical Support Representative

1 week ago

Ziply Fiber Ephrata, United States

Position Title: Technical Support Representative · $16.83 to $28.85 hourly DOE · Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career gro ...
Customer Support Representative

3 weeks ago

The Shyft Group Landisville, United States

Customer Support Representative | Utilimaster | Landisville, PA · Regular Employee | Hourly Non-Exempt · Who we are: · At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work truck ...
Support Services Representative

1 week ago

Insight Global Lebanon, United States

Job Description · Job Description Job Description: · Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents. Mail printing, tracking and distribution · * Processes requests for medical records, Explanation of Bene ...
Logistics Support Representative

1 week ago

PNG WORLDWIDE Lititz, United States

**About us** · In a world where many logistics entities have shifted to automated, impersonal web systems, PNG Worldwide champions a different approach. We understand that while technology can streamline processes, it cannot replicate the discernment, expertise, and nuanced under ...
Customer Support Representative

2 weeks ago

The Shyft Group Landisville, United States

Customer Support Representative | Utilimaster | Landisville, PA · Regular Employee | Hourly Non-Exempt · Who we are: · At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work truck ...
Customer Support Representative

3 weeks ago

The Shyft Group Landisville, United States

Customer Support Representative | Utilimaster | Landisville, PA · Regular Employee | Hourly Non-Exempt · Who we are: · At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work truck ...
Customer Support Representative

3 weeks ago

Gunton Pottstown, United States

Job Type · Full-time · Description · JOB SUMMARY · Manage relationships with existing and new customers providing primary communications link between the Customer, Sales, Division, and Installers. Plan and coordinate the defined post-sale process of all Window & Door orders; p ...
Customer Support Representative

3 weeks ago

The Shyft Group USA, Inc Landisville, United States

**Customer Support Representative | Utilimaster | Landisville, PA** · Regular Employee | Hourly Non-Exempt · **Who we are**: · At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our **portfolio of last-mile delivery vehicles, wor ...
Relationship Banker, Ephrata, PA

2 weeks ago

Santander Ephrata, United States Full time

: Responsible for client relationships, including attracting and retaining new clients and strengthening current relationships. Activities include maximizing cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in other business bank ...
Branch Banker Associate

2 weeks ago

PNC Ephrata, United States Full time

Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Branch Sales and Service Representative, you will engage in proactive sales and cu ...
Logistics Customer Support Representative

2 weeks ago

The Shyft Group Landisville, United States

Logistics Customer Support Representative | Utilimaster | Landisville, PA · Regular Employee | Hourly Non-Exempt · Who we are: · At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, ...
Logistics Customer Support Representative

2 weeks ago

The Shyft Group Columbia, United States

Logistics Customer Support Representative | Utilimaster | Landisville, PA · Regular Employee | Hourly Non-Exempt · Who we are: · At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, ...
Technical Customer Service Representative

13 hours ago

Lbh2o Ephrata, United States

** Technical Customer Service Representative** · **Department:** Sales · **Location:** Ephrata, PA · **Status:** Full-Time · **General Characteristics** · Receives and processes moderately complex customer orders, inquiries, and/or complaints covering items or products order ...
Inside Sales Representative

6 days ago

Cleveland Brothers Equipment Company Ephrata, United States

Job Description · Job DescriptionCleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, an equal opportunity employer, is looking for a highly motivated self-starter to join our growing team of established and successful sales professionals. This opening is ba ...
Receptionist

13 hours ago

Keystone Villa at Ephrata Ephrata, United States

SAME DAY PAY available · **Looking for PT only** · Scheduled for 2weekends a month and 4 other week days available. Hours 9-5:30. · If you would like to work in a positive environment and use yourtalents and experience to make a difference in the lives of seniors, we'd liketo h ...
Cultured Marble Finishing Tech

3 weeks ago

Midatlantic Employers' Association Ephrata, United States

Job Description · Job DescriptionCultured Marble Finishing Tech · with CounterTek Inc., Ephrata, PA · Full Time, Permanent Opportunity · CounterTek is seeking a Cultured Marble Finishing Tech to join our company. We will train you for this role, if you do not have experience. · T ...
Head Start Engagement Specialist

2 weeks ago

Chesterfield County Public Schools Chesterfield, United States

Salary: $39, $61,862.00 Annually · Location : Chesterfield, VA · Job Type: 260 days, 8 hours per day · Job Number: 13866 · Department: SL - Equity & Student Support Services · Location/Office: Early Childhood Services · Opening Date: 04/18/2024 · FLSA: Non-Exempt · General Descri ...
Buyer - Fresh Replenishment

1 day ago

Four Seasons Ephrata, United States

The Buyer - Fresh Replenishment position is responsible for the procurement planning and managing assigned products in the fresh category, including natural and organic meats, dairy, deli, prepared foods, and more. This position is responsible for daily communication with interna ...
Office Assistant Sr

2 weeks ago

Chesterfield County Public Schools Chesterfield, United States

General Description · Provides clerical support services in the school's main office or guidance office. Performs routine clerical duties within established procedures and standard practices. Tasks performed are outlined in oral and written instructions; employee has some contro ...
Sr. SOC Support Analyst

4 weeks ago

Mondo Ephrata, United States

Job Description · Job DescriptionApply now: Sr. SOC Support Analyst, location is 100% Remote. The start date is ASAP for this contract positio n. · Job Title: Sr. SOC Support Analyst · Location-Type: 100% Remote (EST or CST Hours) · Start Date Is: ASAP · Duration: Contract · Comp ...