Guest Relations Agent - New York, United States - The Mark Hotel

The Mark Hotel

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

$31.05 per hour.

We are currently looking for a Guest Relations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented:

Report to the Director of Guest Relations and provide support with all Reservations & Guest Relations duties
Successfully complete a room reservation for any given time period knowing the types of accommodations, rates and special services are available. In addition, the ability to properly code and audit all reservations by market segment, company, source, origin, travel agent, etc.
Must have a positive attitude and strong attention to detail
Must be willing to leave desk at times to visit other departments of hotel, guestrooms and guests upon arrival
Must be flexible with scheduling.
Ensure and provide flawless, upscale, professional and high class guest service experiences
Respond to guests needs and anticipate their unstated ones
Actively listen and resolve guests' complaints
Oversee and coordinate all arrivals
Provide wellness calls to inhouse guests
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Arrange food and beverage amenities for guests upon arrival and throughout visit. Tailor per guest preferences
Work closely with all operational departments of hotel

Requirements:

At least 1 year prior experience in the guest service industry, preferably in a luxury property.

Knowledge of computers and various programs such as Microsoft Word and Excel.

Knowledge of Opera is preferred.

Highly motivated with excellent communication skills.

A creative problem solver

Passionate about guest service and satisfaction

Extremely organized and able to prioritize in a busy environment

Bachelors Degree preferred