- Greets and assists patients, customers and visitors in person and over the phone.
- Will perform patient registration in various systems.
- Answers all phone calls in a professional and courteous manner.
- May collect monies for time-of-service patient responsibility.
- May be responsible for verifying insurance coverage and obtain prior authorization.
- May perform preliminary screening of patients prior to procedures, which may include medical history.
- May transport patient to/from the exam room.
- May assist in patient transfer on/off the exam table.
- May transport patient to/from the exam room.
- May provide the patient with preliminary and post-procedure instructions.
- In the mobile setting, may assist in preparing the unit for transport.
- Will maintain a clean and organized work area.
- May order supplies and ensure the work area is properly stocked.
- Will ensure accuracy of patient records.
- May schedule patient appointments and obtain insurance verification and/or authorization.
- May prepare medical records for physicians, patients and customers.
- Ensures accurate documentation of patient visits in various electronic
- systems and on written documents.
- May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
- Performs all duties within HIPAA regulations.
- Other duties as assigned.
- High School Diploma or equivalent experience required.
- For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
- For Fixed Radiology, CPR Certification is a plus.
- As applicable, valid state driver's license required.
- Ability to work at several locations required.
- Strong customer service skills.
- Organizational and multi-tasking skills.
- Basic knowledge of computer applications and programs.
- Local travel may be required to support multiple sites.
- The COVID-19 vaccination is/may be a condition of employment.
- All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
- Six months customer service or related experience and/or training.
- Knowledge of medical terminology is a plus.
- Bilingual in Spanish is a plus.
- Sit, stand, walk.
- Repetitive movement of hands, arms and legs.
- See, speak and hear to be able to communicate with patients.
- Stoop, kneel or crawl.
- Climb and balance.
- Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).
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Patient Coordinator- Royal Palm - Coral Springs, United States - Akumin
Description
The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.
Specific duties include, but are not limited to:
Patient Assistance:
Work Area & Supply Preparation
Documentation
Position Requirements:
Preferred
Physical Requirements:
The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.
More than 50% of the time:
Less than 50% of the time: