Bellperson/ambassador - San Diego, United States - La Jolla Beach & Tennis Club

La Jolla Beach & Tennis Club

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The La Jolla Beach & Tennis Club is currently seeking a highly skilled Bellperson/Ambassador to join our team at our beautiful oceanfront property
Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.

What we offer:

Free daily meal and salad bar
Free parking
Paid vacation, sick, and holiday time (based on employment status).
Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining
Property retail shop and hotel discounts

- $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:

Consistently provide professional, attentive, and genuinely friendly service
Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Schedule:
Full time. Hours vary. AM/PM shifts including weekends and holidays.**
Pay: $18.50/hr

SUMMARY

The Ambassador is the first person at the La Jolla Beach & Tennis Club to have contact with our Club members, apartment guests, and other visitors.

As the Club's "Ambassador", this individual must possess strong customer service skills and consistently provide professional, attentive and genuinely friendly service.

The ability to utilize aggressive hospitality skills, make quick decisions and take ownership of requests/needs is required. This individual must help ensure overall guest satisfaction by solving problems quickly and efficiently.

This person must also have the ability to provide concise and accurate directions and protect the properties from entry by unauthorized persons.

Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides quality service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.
Expeditiously permits authorized persons to enter the property.
Regulates vehicle and pedestrian traffic at property entrance to maintain an orderly flow with an emphasis on expediency and customer service.
Communicates arrival information to front desk, bell person, property services and beach crew valet.
Registers guests entering the property. Fills out appropriate forms and posts information to computer system.
Requests identification from guests who are not preauthorized by the sponsoring member or hotel guests.
Assists guests and members with directions and instructions, as needed, to area and regional visitor attractions.
Communicates with other department staff and officers via the radio.

Uses Voice Mail, Pagers and 2-way Radio communication at appropriate times.

Uses ten codes to communicate via radio to other security officers and staff.
Attends regularly scheduled department meetings.
Records data such as unusual occurrences.
Reads and understands the Parking Log and makes relevant entries.

Refers complaints of service failures to designated departments for investigation and follow up.

Responsible for accurate shift closing reports and procedures.
Follows up on all outstanding guest assistance requests.
Maintains knowledge of current room types, rate structures and features.
Is familiar with hotel facilities and their hours of operation.
Is familiar with local events.
Coordinates packages with vendors and guests.

Able to handle multiple tasks.

Maintains a close and professional relationship with all departments.

Demonstrates selfconfidence, energy and enthusiasm.

Is familiar and adhere to hotel policies.

Completes any reasonable request from a manager that the employee is capable of performing.

Prepares daily, weekly, monthly and other reports.
Treats all guests and employees with respect, dignity and courtesy.
Other duties as may be assigned by department Manager.
Phone etiquette and verbal comprehension is key.
Strong administrative and organizational skills are a requirement.

OUTCOME

By assisting management and staff in providing a safe and secure resort/hotel environment for guests, members, employees and visitors, employees help ensure experiences at the La Jolla Beach and Tennis Club Inc.

are memorable. Your leadership will have a great effect on the guest impression of the entire organization. Maintaining quality customer service is vital to the financial success of the company. Friendly and continuous use of phone etiquette and quality customer service amenities will create good impressions of the organization. Help create repeat busi