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    Practice Coordinator, Family Medicine - Waltham, United States - Mass General Brigham

    Mass General Brigham
    Mass General Brigham Waltham, United States

    3 weeks ago

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    Regular
    Description
    Practice Coordinator, Family Medicine - Waltham Description

    About Us

    Newton-Wellesley Hospital is a comprehensive medical center located in Newton. We provide the services and expertise of a major medical facility with the convenience and personal attention of a community hospital. Our team is committed to delivering high-quality, safe, efficient medical care to each of our patients.

    We are a proud member of Mass General Brigham, a network founded by Massachusetts General Hospital and Brigham and Women's Hospital. Our affiliation allows us to provide our patients with access to the best community-based medicine and the most advanced specialty care in the world.

    Our continued goal at Newton-Wellesley Hospital's Primary Care is to meet our patients' (and their families') health care needs and build long-term relationships that provides them with exceptional care and service.

    Our Team

    Located at 9 Hope Avenue in Waltham, MA, our primary care practice delivers a full range of preventive and health maintenance care. We not only treat a range of acute and chronic health problems, but we also coordinate our patients' care when they need treatment by specialists.

    As a family medicine office, we provide complete care to both individual patients and whole families, including:

  • Infants
  • Children
  • Teens
  • Adults
  • Seniors

    • Did we mention that parking is free at this location?

    Hours/Schedule

    We are seeking a full-time, 40-hour Practice Coordinator to support the practice on-site Monday through Friday. Our operating hours are 8:30 am to 5:00 pm (with some extended hours), so shifts are staggered accordingly.

    Role Overview

    Practice Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

  • Leading up to the patient visit, Practice Coordinators schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.
  • During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
  • At the conclusion of the visit, during check-out, Practice Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures.
  • Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
    • Qualifications

    Qualifications

    Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Practice Coordinator role is the opportunity for you. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.

  • 2 years of experience working in a community-based medical practice preferred
  • Epic experience preferred
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