Resort Manager - Cave Creek, United States - National Veterinary Associates

National Veterinary Associates
National Veterinary Associates
Verified Company
Cave Creek, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Description:


  • PetSuites Cave Creek, in Cave Creek, AZ is looking for a Resort Manager to join our team
PetSuites is an upscale Pet Resort and Spa featuring boarding, daycare, and grooming services to dogs and cats.

Our focus is always treating pets (and our people, be they clients or employees) as we would want to be treated.

We are a bustling pet resort that offers many of the comforts of home as well as the ability to customize each pet's stay to best accommodate his/her needs.

It is our goal to be THE vacation destination for pets in the Cave Creek area.

Our PetSpa offers a complete menu of grooming and bathing services for both dogs and cats, and we offer doggy daycare 7 days a week.

PetSuites is an industry leader with over 16 years of experience. We are a growing company that is founded on the principles of treating pets and their people well. We offer a unique work environment and competitive compensation.


This position includes a flexible schedule with the ability to work 5 (8 hour) days, many weekends, and holidays IS A MUST.

This position includes both the management of, and hands on involvement in the pet care, customer service, and grooming departments.

Some relocation costs may be paid by PetSuites.

Some responsibilities of this position include:

  • Human Resources including employee retention, hiring/termination, payroll, employee evaluations, corrective actions, etc.
  • Promoting and providing exceptional customer service for both pet owners and their pets.
  • Management of overall daytoday operations of a busy, successful pet resort including maintenance, upkeep, organization, and cleanliness of the resort.
  • Scheduling for 30+ employees, resort inventory, control/supply ordering.
  • Creating and maintaining resort budget.

ABOUT THE RESORT

  • Overnight and long term boarding for dogs and cats.
  • Doggy daycare 7 days a week.
  • Full service Pet spa including grooming and bathing for dogs.
  • Customized playtimes for all personalities.
  • Hours of operation 6:30am8pm Monday-Sunday.
  • PetSuites uses top of the line cleaning equipment. Smelling is believing.

Overview:

  • A Resort Manager (RM) is a leader and an integral member of the Resort management team. The Resort Manager reports to the General Manager and together they provide a smooth and profitable operation by driving revenue and managing costs. The Resort Manager must maintain an exceptional level of customer service by developing strong Shift Leads and Team Members while leading and creating a resort culture based on Servant Leadership, high quality guest/pet care, and exceptional customer service for our internal and external customers.

Responsibilities:

General

  • Understands and communicates the companies' mission, values, and objectives.
  • Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the site. Ensures the General Manager and yourself are communicating the same message and that the Shift Leads provide the same to the resort team members.
  • Assists General Manager in creating a plan to drive and achieve resort quantitative objectives including: sales, labor, cost of goods sold and expense management.
  • Communicates all shift issues, concerns and needs to the General Manager or Market Leader.
  • Responsible for executing the operational excellence plan within their resort.
  • Responds to directives in an accurate and timely manner and ensures the same compliance of the resort team. Acts as a champion for change.
  • Recognizes and rewards outstanding performance of resort team members
  • Demonstrates exceptional leadership behaviors
  • Other duties as assigned.
Customer Service

  • Strives for the ultimate in resort customer service experiences and impressions. Maintain excellent customer service metrics such as NPS, Google Reviews, Callbox scores.
  • Ensures site has adequate shift coverage at all times, while adhering to scheduling and labor guidelines.
  • Oversees the recruiting, hiring and training practices to ensure quality of resort staff.
  • Train resort teams to successfully handle service issues and intervenes when necessary.
  • Motivates and mentors team members on providing the best pet parent experience through all stages of their journey to establish trust, create deliver and evaluate their experience.
  • Educate and engage the community and resort customers on all of companies' products and services.
Operations

  • Adheres to and has knowledge of all company policies and procedures.
  • Performs quality checks/reviews of client files. Monitors computer systems and resolves technical issues with key partners. Can help oversee employee benefits and/or insurance plans.
  • Executes the plan to drive revenue, labor management, and controllable expenses.
  • Maintains impeccable standards concerning resort maintenance, cleanliness and inventory.
  • Regulates the ordering of inventory in a timely and cost effective manner.
  • Coaches, counsels and directs
More jobs from National Veterinary Associates
See all jobs of National Veterinary Associates