Jobs
>
Hollywood

    Member Service Rep - Hollywood, United States - BrightStar Credit Union

    BrightStar Credit Union
    BrightStar Credit Union Hollywood, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    About BrightStar Credit Union, we are committed to creating a diverse work environment where everyone can succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented. We offer a collaborative and engaging atmosphere.

    What we offer:

    • Medical, Dental, and Vision
    • 401K Plan with Matching
    • Tuition Reimbursement Program
    • Supplemental Benefits
    • Engagement Area
    • Wellness Studio & Gym
    • Company Paid Life Insurance
    • Health Savings Account with Company Contributions

    The primary purpose of this position is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members.

    Essential Functions & Responsibilities

    • Provide members with a personalized rewarding experience by executing various defined member engagement strategies through the knowledge and use of sales skills measured by member experience surveys. Confidently build relationships with members by understanding their financial life priorities and connecting them to our solutions that meet their financial goals. Assist with the month-end closing process, including variance analysis, posting monthly entries, and maintaining the month-end checklist.
    • Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy.
    • Process appropriate percentage of new account and account maintenance as defined by branch management, with a high degree of "Quality Assurance" accuracy within the limits of credit union policy. Use sales skills to uncover Member needs and provide credit union deposit and loan solutions.
    • Dependability – Accomplishes workload responsibilities promptly without prompting. Takes the initiative to manage and communicate absence and leave appropriately.
    • Meet or exceed ancillary product sales referral goals.
    • Attitude – Demonstrates positive attitude and behavior in support of organizational goals and management. Demonstrates professionalism, an optimistic and team-oriented approach to work, and the highest integrity. Maintains a professional business image and utilizes effective communication skills when representing BrightStar Credit Union.
    • Complies with Credit Union policies and procedures (including BSA/US Patriot Act, OFAC, security policy, and confidentiality policy), government regulations, and other policies and procedures related to the position.
    • Attend required training as directed by management. Proactively seek knowledge of the features and benefits of all credit union products and services.
    • At times, this position may require support and assistance in other branch locations based on business need."

    Performance Measurements:

    • Ability to understand stakeholders' needs and build trusted relationships.
    • Assist in preparing project management documentation consistently and accurately.
    • Efficient in time workload management, must act promptly to requests.
    • Good understanding of project methodologies.
    • Ability to work collaboratively with internal and external teams defined by our Service Standards and Promises.
    • Ability to perform well under pressure and with defined timelines and milestones.
    • Working knowledge and understanding of financial institution operations and business processes, including technology solutions used in financial institutions' operations.
    • Stay current with emerging technologies and trends.
    • Advanced verbal communication skills: the ability to articulate your thoughts and ideas and develop a point of view about your work.

    Minimum Expectations of Knowledge and Skills:

    Experience: One year to three years of similar or related experience.

    Education: A high school education or GED.

    Interpersonal Skills: Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the member's best interest. Displays passion, commitment, and drive to deliver an experience that improves our members' financial lives. Work involves personal contact with others inside and outside the organization for first-level conflict resolution and building relationships. Discussions involve more confidentiality and discretion, requiring diplomacy and tact in communication.

    Other Skills: Must participate in the Saturday rotation schedule. Able to operate a 10-key calculator and computer keyboard.

    Compliance:

    Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

    Physical Requirements:

    The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

    Work Environment:

    The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

    BrightStar Credit Union is an Equal Opportunity Employer and a Drug Free Work-Place.

  • D & S Financial Holdings Llc

    Customer Service Rep

    1 week ago

    D & S Financial Holdings Llc Hollywood, United States

    Job Description · Job DescriptionMust have insurance office experience · Join a team that cares about our customers and you D & S Financial Holdings Llc in Hollywood, Florida, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. ...

  • Schulte Hospitality Group

    Guest Service Rep- Front Desk

    1 week ago

    Schulte Hospitality Group Miramar, United States Part time

    HGMI-36868 · Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the need ...

  • PeopleShare

    Customer Service Rep

    1 week ago

    PeopleShare Fort Lauderdale, United States Temporary

    PeopleShare is looking for Customer Service Representatives in the state of Texas FULLY REMOTE BEFORE YOU APPLY: If you're committed to obtaining a state license AT NO COST TO YOU, this is the job for you Job Details for a Customer Service Representative: · • Schedule: Monday-Sun ...

  • Total Appliance and A/C Repairs Inc.

    Customer Service Rep

    3 weeks ago

    Total Appliance and A/C Repairs Inc. Hallandale Beach, United States Full time

    Customer Service / Dispatcher for weekends THUR-SUN (Spanish/Eng) · Well- established full-service commercial/residential air conditioning, appliance, and plumbing service contract company, TOTAL APPLIANCE is currently on a mission to introduce more dedicated and hardworking indi ...

  • Randstad

    customer service rep

    2 weeks ago

    Randstad Fort Lauderdale, United States

    customer service rep. · fort lauderdale , florida · posted 6 days ago · job details · summary · $ $16 per hour · temp to perm · high school · category office and administrative support occupations · referenceAB_ · job details · Join a Leading HVAC Company as a Customer Ser ...

  • Randstad

    customer service rep

    3 weeks ago

    Randstad Fort Lauderdale, United States

    customer service rep. · fort lauderdale , florida · posted 1 day ago · job details · summary · $ $16 per hour · temp to perm · high school · category office and administrative support occupations · referenceAB_ · job details · Join a Leading HVAC Company as a Customer Serv ...

  • Randstad

    customer service rep

    3 weeks ago

    Randstad Fort Lauderdale, United States

    customer service rep. · fort lauderdale , florida · posted 3 days ago · job details · summary · $ $16 per hour · temp to perm · high school · category office and administrative support occupations · referenceAB_ · job details · Join a Leading HVAC Company as a Customer Ser ...

  • Randstad

    customer service rep

    3 weeks ago

    Randstad Fort Lauderdale, United States

    customer service rep. · fort lauderdale , florida · posted 4 days ago · job details · summary · $ $16 per hour · temp to perm · high school · category office and administrative support occupations · referenceAB_ · job details · Join a Leading HVAC Company as a Customer Ser ...

  • RemX

    Customer Service Rep

    3 weeks ago

    RemX Fort Lauderdale, United States

    RemX is seeking a team of Customer Service Representatives responsible for inbound calls for a Healthcare Insurance Client near Miramar, Florida (Miami area) · To ensure success as a health care customer service representative, you should be able to process and disseminate vast a ...

  • Patterson Companies

    Customer Service Rep

    21 hours ago

    Patterson Companies Fort Lauderdale, United States

    As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. Essential Functions. To perform this job success Customer Service, Sales Repre ...

  • Coastal Solutions

    Customer Service Rep

    2 weeks ago

    Coastal Solutions Fort Lauderdale, United States

    Job Description · Job DescriptionCalling All Superheroes · Are you ready to unleash your incredible customer service powers for the greater good? · We're on the lookout for a hero with a fundraising spirit and a heart full of philanthropy to take the helm and manage non-profit m ...

  • Randstad

    Customer Service Reps

    3 weeks ago

    Randstad Fort Lauderdale, United States

    Job Description · Job DescriptionJoin a Leading HVAC Company as a Customer Service Representative · Are you ready to jumpstart your career in a dynamic and fast-growing industry? We have the perfect entry-level opportunity for you · ON-SITE HIRING EVENT ON THURSDAY MAY 16TH. · Wh ...

  • Randstad

    Customer service rep

    2 weeks ago

    Randstad Fort Lauderdale, United States

    Join a Leading HVAC Company as a Customer Service Representative Are you ready to jumpstart your career in a dynamic and fast-growing industry? We have the perfect entry-level opportunity for you ON-SITE HIRING EVENT ON THURSDAY MAY 16TH. · Why Choose Us? · Multi-national compa ...

  • Staff My Agency

    State Farm Insurance Licensed Customer Service Rep

    4 weeks ago

    Staff My Agency Hollywood, United States

    We are an award winning State Farm agency focused on fulfilling the needs of our customers and creating success for our team. My Unique Ability is empowering others to achieve their potential and strategizing simple solutions that build confidence in our shared future. · If you ...

  • TD Bank Group

    Customer Service Rep

    1 week ago

    TD Bank Group North Miami Beach, United States

    We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. · **Customer Service Rep (N Miami Beach/163rd)** · 352360BR · Retail Banking Customer Service · North Miami Beach , FL March 4, 2022 · ** ...

  • Schulte Companies

    Guest Service Rep- Front Desk

    3 weeks ago

    Schulte Companies Hollywood, United States

    Schulte Companies Hotel Road [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and tr ...

  • DiscountMugs

    Customer Service Rep

    2 weeks ago

    DiscountMugs Medley, United States Full time

    Job Details · Description · The Customer Service Representative acts as the primary point of contact for customers and is responsible for all account management, selling activities, sales goal achievement, increase brand awareness, as well as handling customers' transactions in ...

  • 5TH HQ LLC

    Customer Service Rep/Administrative

    1 week ago

    5TH HQ LLC Fort Lauderdale, United States

    Job Description · Job DescriptionJob detailsSalary$17 - $19 an hourJob TypeFull-time · Full Job DescriptionWe are seeking a versatile and dedicated Customer Service Rep/Administrative Assistant for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capabl ...

  • Domino's Pizza LLC

    Customer Service Rep(05078)

    3 weeks ago

    Domino's Pizza LLC Fort Lauderdale, United States

    Company Description · Job Description · Job Description Job Duties all positions · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler · Prepare product. · Receive and process telephone orders. · Take inventory and complete ass ...

  • Dovis Plumbing

    Client Services Rep

    1 week ago

    Dovis Plumbing Miami, United States

    Job Description · Job DescriptionDovis Plumbing of Miami, FL is looking to hire a full-time Client Services Rep - CSR - Admin Assistant to join our Client Services team and provide exceptional help to keep our business running smoothly. This CSR position starts at a competitive w ...