- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
- Has developed skillset in a range of processes, procedures, and systems.
- Supports the achievement of company goals by integrating teams for the best outcome.
- Impacts a team through quality of services and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.
- Has no supervisory responsibilities.
- Manages own workload.
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Exchanges information and ideas effectively.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
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Membership Experience Associate
2 weeks ago
Retro Fitness of Colonie / State Concourse (Albany) Albany, United StatesBenefits:Employee discounts · Flexible schedule · Opportunity for advancement · Training & development · Wellness resources · ** HIRING FOR CLOSING SHIFTS AND OCCASIONAL WEEKEND SUPPORT** · Do you love fitness? · Would you like to feel you impact the lives of many? · Can you s ...
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Opening Member Experience Associate
3 weeks ago
Retro Fitness of Colonie / State Concourse (Albany) Albany, United States Part timeBenefits:Employee discounts · Opportunity for advancement · Training & development · Wellness resources · Do you love fitness? · Would you like to feel you impact the lives of many? · Can you see helping prospective members get started? · Would you like to hear the "thank you" fr ...
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Opening Member Experience Associate
3 weeks ago
Retro Fitness of Colonie / State Concourse (Albany) Albany, United StatesJob Description · Job DescriptionBenefits:Employee discounts · Opportunity for advancement · Training & development · Wellness resources · Do you love fitness? · Would you like to feel you impact the lives of many? · Can you see helping prospective members get started? · Would yo ...
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Membership Experience Associate
3 weeks ago
Retro Fitness of Colonie / State Concourse (Albany) Albany, United StatesJob Description · Job DescriptionBenefits:Employee discounts · Flexible schedule · Opportunity for advancement · Training & development · Wellness resources · ** HIRING FOR CLOSING SHIFTS AND OCCASIONAL WEEKEND SUPPORT** · Do you love fitness? · Would you like to feel you impact ...
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Customer Experience Associate II
2 weeks ago
Conduent Albany, United States**About Conduent:** · Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an ...
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First Aid Instructor
2 weeks ago
Eclipse Innovations Menands, United StatesThe German Red Cross is a leading organization in the field of social welfare and one of the largest aid organizations in Germany. In the DRK district association of Stormarn e.V., full-time employees and volunteers are committed to the principles of the German Red Cross. One of ...
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Full-Time Loss Prevention Supervisor
1 week ago
Kohl's Albany, United States Full timeJob Description Summary · Hourly rate based on experience, minimum starting rate of $19.50 · Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH ...
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Trinity Health Capital District, United States Full timeSt. Peters Health Partners Medical Associates is currently seeking board certified or board eligible Family Medicine, Internal Medicine, or Med-Peds physicians to join our established and new outpatient Primary Care practices located in the Capital District, New York. · Due to gr ...
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Production Analyst
1 week ago
Grupo Bimbo Albany, United StatesProduction Analyst · req · Employment Type : Regular · Location : ALBANY,NY · Have you ever enjoyed Arnold, Brownberry or Oroweatbread? A Thomas English muffin or bagel? Or perhaps snacked on a Sara Lee,Entenmanns or Marinela cake or donut? If the answer is yes, then you know ...
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hourly chef
1 week ago
Chartwells K12 Albany, United States Full timeChartwells K12 We are hiring immediately for a full time HOURLY CHEF position. · Location : Center for Disability Services - 314 South Manning Boulevard, Albany, NY 12208 Note: online applications accepted only. · Schedule : Full time schedule. Monday - Friday with no nights o ...
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Retail Department Coordinator
5 days ago
TJX Companies, Inc. Albany, United StatesAll 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages ...
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Floating Assistant Customer Service Manager
1 week ago
Price Chopper Supermarkets-Market 32 Albany, United StatesSalary: $17.50- $24.50 · SUMMARY · Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottl ...
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Associate Optometrist
1 day ago
Walmart Albany, United States Part timePosition Summary... · It's time to see optometry through a new lens. Walmart is revolutionizing healthcare and this your chance to be part of it. A Walmart Associate Optometrist is the clinical partner to the Vision Center Manager, and core to our mission of advancing eyecare aff ...
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Operations Manager II, Fleet Transportation
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Walmart New Albany, United States Full timePosition Summary... · What you'll do... · Our ideal candidate will manage the day-to-day operations of Transportation Operations at a Regional Transportation Office servicing inbound and outbound to ours and surrounding regional and grocery DC's. · About Walmart Transportation ...
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Sous Chef
3 weeks ago
Compass Group Albany, United StatesSous Chef - Albany, ORClick Here to Apply OnlineJob Description Morrison Living Salary:$45,000 - $55,000Other Forms of Compensation:Pay Grade:11Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experien ...
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Registered Nurse
1 week ago
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BH Care Manager II
1 week ago
Elevance Health Albany, United States Full timeJob Description · Location : Primarily work from home; will come onsite (Pulse Point) for onboarding, training, or as otherwise required by managers : · Shift : Monday- Friday , 8:30am-5:00pm · Responsible for managing psychiatric and substance abuse or substance abuse disorde ...
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External Manufacturing Specialist
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Regeneron Pharmaceuticals, Inc Albany, United States Full timeWe are currently looking to fill a Specialist position within the New Modalities External Manufacturing (DS/FDS/API) team, specializing in viral vector manufacturing. Regeneron successfully manufactures a range of biopharmaceuticals for patients worldwide, including our approved ...
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Environmental Technician
1 week ago
C.T. Male Associates Albany, United StatesC.T. Male Associates, a multi-discipline consulting firm in the Northeast, is seeking an organized and focused technician to join our Environmental Division in Latham, NY team. This full-time position offers a complete benefits package (including comprehensive health insurance, 4 ...
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Environmental Technician
1 week ago
C.T. Male Associates Albany, United States Full timeC.T. Male Associates, a multi-discipline consulting firm in the Northeast, is seeking an organized and focused technician to join our Environmental Division in Latham, NY team. This full-time position offers a complete benefits package (including comprehensive health insurance, 4 ...
Customer Experience Associate II - Albany, United States - Conduent
Description
About Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Job Track Description: Varies upon experience starting at $15/Hr Background and drug screen are required.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy .
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.