Floor Manager - West Hollywood, United States - Olivetta

Olivetta

Verified Company

West Hollywood, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities:

Fun
Hospitable
Hardworking
Warm and friendly demeanor
Ability to show warmth, empathy and hospitality through polished phone skills.
Ability to be on your feet for an entire shift.
Ability to keep up with business needs within the restaurant
Team Player
Positive attitude
Support the service team to ensure guest needs/requirements are met in a timely manner.
Detailoriented
Professional appearance and behavior at all times.
Walk with graceful efficiency through the dining room to assist with service demands.
Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests.
Make calls for the following day's reservations, noting any requests and confirming what we can offer guests.
Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back.
Be astutely aware of all aspects of Resy: how to make reservations, reservation waitlists, etc.
Answer department telephone using correct greeting and telephone etiquette.
Able to maintain flexible work schedule including overtime as
A minimum of 3 years of experience in a fine dining restaurant.
Must have Resy experience.
High school graduate or equivalent vocational training certificate, college degree.
Must be detail
Must be a clear thinker, remaining calm and resolving problems using good judgment.
Punctual, regular and reliable
Strong communication skills and ability to understand and follow written and verbal instructions.
Ability to occasionally stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds.
Able to manage multiple tasks effectively and meet expectations