- and implement comprehensive strategies for fleet sales support, including customer acquisition, retention, and growth.
- National Account Fleet Customers with Vehicle/deployment issues, including Battery Electric/Zero-Emissions.
- technical Product Support (FSE/Diagnostics/training) to customers as needed (in-person and remotely)
- strong relationships with key clients, understanding their needs and ensuring the delivery of customized solutions that exceed expectations.
- and oversee all logistics operations between the fulfillment center and events across the region.
- market analysis to identify trends, opportunities, and challenges within the fleet sales sector.
- the provision of exceptional after-sales support, resolving any issues swiftly to maintain high levels of customer satisfaction.
- the company at industry events, conferences, and networking opportunities to promote our fleet services and expand business opportunities.
- and manage the budget for the fleet sales support department, ensuring resources are allocated efficiently to drive business objectives.
- other related duties as assigned
- understanding of the fleet sales process, market dynamics, and customer needs.
- organizational, leadership, and decision-making skills.
- to analyze data and use it to make informed decisions.
- of relevant regulations and compliance requirements.
- communication and interpersonal skills.
- mindset with attention to detail.
- leadership skills with the ability to inspire and motivate a diverse team.
- to work in a fast-paced environment and manage multiple priorities.
- computer skills in Excel, Warranty systems, and SalesForce
- to travel as needed.
- degree in Fleet Management, Logistics, Business Administration, or a related field. Master's degree preferred.
- years' experience in fleet sales support management roles within a large corporate environment
- years' experience in school bus sales support management roles preferred
- Technician Certification required
- Sigma Certification preferred
- in zero-emission fleet introduction
- Ability to anticipate and understand customer needs and provide guidance;
- Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters;
- Strong project management skills. Exposure to difficult or complex projects a plus;
- Ability to influence stakeholders;
- Effective communication and ability to communicate complex compensation details in a clear manner;
- Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
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Fleet Sales Support Manager - Fort Valley, United States - Blue Bird Corporation
Description
Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 20,000 propane, natural gas, and electric powered buses in operation today. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit .
JOB SUMMARY:
Reporting to the Executive Director, National Accounts, this role is responsible for leading the development and implementation of strategies to maximize fleet sales performance, enhance customer satisfaction, and drive operational excellence. The ideal candidate will possess a deep understanding of fleet sales dynamics, exceptional leadership skills, and a proven track record in driving sales support initiatives that contribute to overall business growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
EDUCATION AND EXPERIENCE:
WE VALUE
*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird's winning culture is fueled by our ability to respect, encourage, celebrate and embrace the unique perspectives of all of our employees. We are proud to be an Equal Opportunity and Affirmative Action employer who is committed to providing all of our employees with a work environment free of discrimination or harassment. We base our employment decisions on business needs, job requirements and individual qualifications, without regard to race, color, national, social or ethnic origin, religion, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
