Team Center Coordinator - Port Saint Lucie, United States - Cleveland Clinic

Cleveland Clinic
Cleveland Clinic
Verified Company
Port Saint Lucie, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the communities in and around Port St.

Lucie.

Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers services in a wide variety of specialties to meet community needs.

You'll be supported as you follow your dreams and find where you belong, here at Tradition Hospital.


The Team Center Coordinator provides a high level of customer service to patients, families, visitors and employees to promote and supports the highest level of patient experience.

The Coordinator performs administrative and clerical duties to ensure efficient operational flow in their assigned department.

In this role, you will provide or assist with basic direct patient care activities under the supervision of an RN with technical skills specifically identified on applicable skills checklists for which training and competency have been established.

At Cleveland Clinic, we know what matters most.

That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you.


Here, you'll find that we offer:

resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.

When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.


Responsibilities:


  • Conducts an inperson greeting, welcome and orientation to the unit for newly admitted and transferred patients.
  • Responds to patient call lights in a manner that expedites appropriate follow through.
  • Makes rounds on patients throughout their hospital stay.
  • Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
  • Assists with processing patient admissions, transfers and discharges.
  • Provides concierge service to assist patients and families with way finding and directs them to available resources.
  • Assembles and maintains patient medical records and other documents related to patient care.
  • Assists with unit clerical functions.
  • Assists in troubleshooting equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Assists with keeping patient rooms clean & orderly.
  • Demonstrates a positive, concerned and sensitive response in the workplace.
  • Ability to read, write and speak English and to follow oral and written instructions.
  • Ability to perform basic clinical mathematics.
  • Competencies in both the professional, technical and clinical knowledge domains must be demonstrated in a safe, effective and efficient manner.
  • Maintains personal growth and development through the ongoing process of formal and informal education.
  • Other duties as assigned.

Education:


  • HS diploma or equivalent GED required.

Certifications:


  • Basic Life Support (BLS) through American Heart Association (AHA) required

Complexity of Work:


  • Requires critical thinking skills, decisive judgment and the ability to work with mínimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

Work Experience:


  • Demonstrates proficiency in applied mathematics & reading comprehension at an 8th grade level.
  • Prior job experience with typing or computer training or equivalent coursework.
  • Microsoft Office experience preferred
  • One year of recent, fulltime patient care experience and/or customer servicerelated role. Additional education/training may substitute for some/all of the stated experience (i.e. mental health experience).
  • Nursing students who have recently completed a minimum of one clinical rotation as part of an accredited nursing school program may substitute the clinical rotation for the required experience.
  • Military experience as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1) will be considered.

Physical Requirements:


  • Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level.
  • Requires frequent data entry, standing and walking for extensive periods of time.
  • Mental Demands: Ability to work at a fast pace and prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department directors, physicians and other members of the Healthcare team; ability to ensure operational efficiency; ability to problemsolve and make decisions; ability to exercise selfcontrol and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
  • Special Demands: Needs mínimal sustained direction in assessing needs, directing staff and c
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