Customer Service Representative I - Towson, United States - Chesapeake Employers' Insurance Company
Description
Position Summary:
Dedicated resource for answering customer inquiries regarding Chesapeake Employers' workers' compensation insurance policies, claims, products and services. Serve as Chesapeake Employers' "front-line" to the customer and provide timely, accurate and courteous responses to their inquiries. Communicate directly with agents, policyholders, injured workers, attorneys, medical providers and other Chesapeake Employers employees.
Duties and Responsibilities:
- Demonstrate expertise in assigned skillsets
- Provides front line "first class" service to all internal and external customers.
- Answers customer concerns regarding information on rates, policies, and claim status to injured workers, attorneys, agents, and medical providers.
- Perform additional duties as assigned.
Skills, Education and Experience:
- A High School Diploma or equivalent is required.
- 12 years of customer service experience required.
- 12 years of contact center preferred
- Experience in an insurance industry preferred.
- Excellent verbal and written communication skills required.
- Basic PC skills required
- Knowledge of MS Office Suite is preferred
- Bilingual preferred.
Positional Competencies:
- Bias for Action
- Knowledge Sharing
- Deliver Results
- Service and Sales Excellence
- Personal Leadership
- Teamwork and Communication
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms.
Work Environment:
Office Environment. The noise level is usually moderate.
Pay:
$ $24.23 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
Work Location:
In person
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