Customer Service/front Desk/guest Service - Skokie, United States - Extended Stay America

Extended Stay America
Extended Stay America
Verified Company
Skokie, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

SUMMARY:
Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries.

Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigne

Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employ

s. Sells the value of Extended Stay America to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied

oms. Responsible for conducting courtesy calls within 20 minutes after guest c

ck-in. Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company in

rmation. Processes guest reservations, registrations, payments, and

epartures. Handles collection efforts of all in house balances and notifies management of potentia

liabilities. Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functi

s if assigned. Responsible for thorough understanding and effective performance of property

nagement system. Maintain and organize work area and clean model, lobby and Fr

t Desk area daily. Respond to all guest requests and follow through to assure satisfactory o

come and compliance. Offers Guest assistance when n

ded whenever possible. Complies with all safety and security policies in accordance with Extend

Stay America standards. Involves cross training into the housekeeping and laundry areas so that assist

ce can be given as needed. Responsible for performing competitive checks nigh

y to other hotels in area. Educates competitors on using Extended Stay America a

option for overflow guests.
EDUCATION and/or


EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent com

nation of educat
on and experience


LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of

ustomers or employee
of organization


MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rates, ratio, and pe

ent and to draw an

ncrete variables i
standardized situations


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with

isabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.

The employee frequently is required to reach with hands and arms. The employee is occasionally required to

toop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance v

ion, color vision,
and the ability to adjust focus


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individua

with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to f

es or airborne particles and toxic or caustic chemicals.

e noise level in th

work environment is usually m

erate. J

  • Type: Parttime
- y: $ $16.

- per hour Ben

- ts:


  • Dental ins
rance

  • H
- th insurance

  • Paid time off
  • Vi
ion insurance

- hedule:

our shift
- ekends as needed Work setting:


  • Inperson Experience:
  • H
ot
- & Accommodations Guest Services Staf

1 year (preferred)

  • H
ot

el experience: 1 year (preferred)

Work Location:
In person
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