Communications and Outreach Specialist - Providence, United States - The Rhode Island Public Transit Authority

Description

The Rhode Island Public Transit Authority (RIPTA) is recruiting _Internally and Externally_ for one or more positions
of
_Communications and Outreach Specialist_ within the Marketing and Communications Division. This is a
considering internal applicants.


Position Title:
Communications and Outreach Specialist

Posting Period:
May 22, 2024 through June 14, 2024

Salary Range:
$54,910.26 to $68,637.82 Annum (Grade 127)

Position Reports To:
Director of Communications and Public Outreach**
Union Affiliation:Laborer's International Union of North America, Local 808**
(LIUNA, Local 808)

Summary of Position:

This position is responsible for supporting the marketing and communications team in developing and
implementing the Agency's internal and external communications strategies. The position will assist with web
the creation of promotional materials (print and digital). The Communications & Outreach Specialist will interact
directly with passengers and the public, provide them with information, address inquiries regarding programs and
services, and promote transit initiatives.


Essential Duties and Responsibilities:

• Support the development and implementation of strategic internal and external communications plans and

- campaigns;

• Contribute to internal and external content creation including press releases, newsletters;
• Copyedit and proofread a variety of communications materials, including press releases, social media content,

- presentations;

• Provide quality assurance reviews for deliverables;
• Develop content for and help manage RIPTA's social media channels (LinkedIn, Instagram, X and Facebook);

maximize audience engagement, shares and referrals;

• Gain familiarity with social media platforms, best practices, asset specifications, restrictions and content

guidelines;

• Track and monitor relevant media (and social media) coverage of RIPTA and major developments related to

public transportation;

• Help the team produce videos, podcasts and other digital content;
• Staff Authoritywide community outreach efforts and events, which will include working beyond regular office

hours or on weekends as required;

• Create outreach materials as needed, both for current transit users and for public education about the key role

of transit in both equity and climate action;

• Distribute passenger information, including detour notifications, through various channels;
• Assist with the distribution of all collateral materials;
• Support the management of RIPTA's website and Employee Portal by uploading content; ensure web content

is relevant and up to date; assist with periodic reviews and content development;

• Participate as a member of the departmental team assuring that organizational and departmental goals are

met;

• Perform other duties as assigned.
• Class specifications are intended to present a descriptive list of the range of duties performed by employees in _

- the class. Specifications are not intended to reflect all duties performed within the job.


Qualifications and Selection Process:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform essential functions;

• Must possess excellent computer skills with demonstrated proficiency in MS Office Suite as well as the ability to

quickly adapt to new computer programs as introduced to RIPTA;

• Excellent proofreading and copyediting skills, including proficiency in Associated Press and MLA writing styles;
• Excellent verbal communication skills;
• Must possess the excellent ability to communicate effectively both orally and in writing;
• Comfort using a content management system such as WordPress or Drupal;
• A basic understanding of HTML and CSS;
• Working knowledge of Adobe Creative Suite;
• Experience assisting in the development and dissemination of communications materials;
• A selfstarter with the ability to support multiple priorities with mínimal supervision;
• Videography, photography, or other multimedia skills;
• Be able to articulate ideas and to take a project from initial to final stages;
• Be able to work both independently and collaboratively as a team;
• Have enthusiasm and a "cando" attitude;
• Must be able to work in a semiindependent environment;

Human Resources Department by due date;***- May be required to pass an oral interview and/or written test;***- Applicant will be required to submit a Bureau of Criminal Investigation (BCI) from their state of residence to

Human Resources when a conditional offer of employment has been made;

• Applicant must provide RIPTA a copy of any required licensure and/or certifications needed to perform job

functions prior to appointment;

• Applicant must provide RIPTA a copy of degree and/or transcripts from