Assistant Event Services Manager - Houston, United States - Marriott International, Inc
Description
Job Number
Job Category Event Management
Location Marriott Marquis Houston, 1777 Walker Street, Houston, Texas, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Entry level management position that assists in leading the catering service staff while personally assisting in the set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) based on requirements and standards.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Supporting the Management of Event Services and Operations
- Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
- Conducts room function inspections prior to each event to ensure the room is set according to specifications.
- Maintains up to date attendance log for Event Service employees.
- Delegates tasks to ensure room sets are "on time" and meet Event Service Standards.
- Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy jars, water pitchers/bottled water) and other controllable supplies.
- Ensures candy rotation on all meeting room sets (if applicable).
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Attends preevent meetings as needed to understand group needs.
- Communicates critical information to Event Service Team.
- Maintains cleanliness and sanitation standards in all banquet operation areas.
Ensuring and Providing Exceptional Customer Service
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Participates in the development and implementation of corrective action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Understands the impact Event Services has on the overall success of an event and manages activities to maximize customer satisfaction.
Conducting Human Resources Activities
- Schedules employees to ensure shift coverage and meet business demands and productivity goals.
- Participates in monthly department meetings with Event Service staff.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Uses a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Attends and participates in all pertinent meetings.
- Assists Event Service Manager in establishing guidelines so employees understand expectations and parameters.
- Reviews comment cards and guest satisfaction results with employees.
- Leads shifts and actively participates in the servicing of events.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part ofMore jobs from Marriott International, Inc
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