Desktop Support - White Plains, United States - Datawize Technologies LLC
Description
Job Title:
Desktop Support
Job Location:
White Plains, NY
Job Type:
Contract
Job Duration: 6 Month
Primary Responsibilities
:
-
Handle Tier 1,2, And 3 help desk escalations through tickets or phone
:
-
Good in desktop support handling in Windows, Linux, and MAC environments
:
-
Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM
:
-
Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages
:
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Installation and maintenance of Windows 10, 11 and Mac OS
:
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Excellent User Support and SCCM imaging and Builiding Machine
:
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Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
- Technical knowledge of Desktop and Laptop hardware.
- Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
- Manage Files and folder permissions.
- Printer installing and sharing, troubleshooting printerrelated problem.
- Configuring and managing different types of scanners.
- Configuring and managing different types of network printers, scanners and peripheral devices.
- Managing Networks Setup
- Crimping & Punching
- Manage Video conferencing call through IP & ISDN lines.
- Resolving problems related to LAN connectivity.
- Setting up of Wireless on Laptop and BYOD devices
- Experience in working on IT Service Management Tools like ServiceNow
- Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team.
- Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment.
Desired Skills:
- Route assign tickets to appropriate support group if necessary.
- Identifying and escalating high priority, high severity issues.
- Updating pending tickets with timely, precise and accurate updates
- Following up with end users, if necessary, for closure of pending tickets
- Following up with support groups, if necessary, for closure of pending tickets
Desktop Systems Engineer Level 2
- Communicate with staff or clients to understand specific system requirements.
- Analyze requirements and develop design concepts or changes.
- Document design specifications, installation instructions, and other systemrelated information.
- Verify stability, interoperability, portability, security, or scalability of system architecture.
- Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
- Provide technical guidance or support for the development or troubleshooting of systems.
- Identify system data, hardware, or software components required to meet user needs.
- Provide guidelines for implementing secure systems to customers or installation teams.
- Monitor system operation to detect potential problems.
Rishabh Singh
Job Type
:
Contract
Pay:
$ $40.00 per hour
Schedule:
- Day shift
- Monday to Friday
Experience
:
- help desk escalations through tickets or phone: 3 years (required)
- Windows, Linux, and MAC environments: 1 year (required)
- SCCM Knowledge: 1 year (required)
Work Location:
In person
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