-
Technical Support Specialist
3 days ago
Medica Corporation Bedford, United StatesReporting to the Director, Global Services, responsible for managing and documenting activities related to technical support of all Medica products for distributors and/or end users. · Responsibilities · Supporting customers via phone and email to ensure customer satisfaction th ...
-
Field Support Specialist
2 weeks ago
Continental Resources Bedford, United StatesFor over 60 years, we have evolved with technology, customers, vendors and the communities in which we serve. Very little is the same as it was when we began, but the three core values we've carried throughout our legacy - Trust, Flexibility and Focus on the Customer - remain con ...
-
Systems Support Specialist
2 weeks ago
LogixHealth Bedford, United StatesLocation: Bedford, MA; Onsite · This Role: · To ensure proper computer operation so that end users can accomplish business tasks. · Key Responsibilities: · Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and impleme ...
-
Technical Support Specialist
3 days ago
Infotree Global Solutions Billerica, United StatesJob title: IT - Technologist · Job location: Billerica Massachusetts 01821 · Job Duration: Long Term Contract · Client is seeking a qualified IT Technologist to assist our manufacturing operations customers with questions and IT incidents concerning computer systems, hardware, an ...
-
Lab Support Specialist
3 days ago
Russell Tobin & Associates Burlington, United States· What are we looking for in our Lab Support Specialist? · The Scientific Team at Russell Tobin & Associates is supporting a world-class organization that has an opening for Lab Support Specialist - Glasswash near Burlington, MA · The successful candidate will provide critical l ...
-
Customer Support Specialist
3 weeks ago
Tripleseat Concord, United StatesFor Hospitality, by hospitality. At Tripleseat, we are dedicated to our mission to deliver an innovative, game-changing technology solution to the hospitality industry. We are the market-leading, cloud-based catering and event management platform for over 14,000 restaurants, hote ...
-
IT Support Specialist
2 weeks ago
PEAK Event Services Woburn, United StatesJob Description · Job Description · About Us · PEAK Event Services · is proud to be the premier event rental and tenting company in the Northeast Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. ...
-
Site Support Specialist
3 days ago
Insight Global Woburn, United StatesPosition: Infrastructure Site Support Analyst · Location: Woburn, MA – onsite 5 days · Shifts/Schedule: 8am-5pm · Duration: 3-month contract (possible extensions or hire) · Pay: $30-35/HR · Reason open: Full-time employee is going on medical leave and not sure if they will be r ...
-
Technical Support Specialist
1 week ago
InfoTree Billerica, United StatesJob Description · Job DescriptionJob title: IT - Technologist · Job location: Billerica Massachusetts 01821 · Job Duration: Long Term Contract · IT Technologist (SAP Application Support) · Client is seeking a qualified IT Technologist to assist our manufacturing operations custom ...
-
Technical Support Specialist
3 weeks ago
Werfen Bedford, United StatesOverview · Werfen · Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Origin ...
-
Support Specialist
1 hour ago
Ascentria Care Alliance Waltham, United States Full timeJob Details · Description · Support Specialist · This is a newly created role to support individuals living at home that would otherwise qualify for a residential/group home placement. The benefit specialist will provide in home supports to adults with ID/DD with the support of ...
-
HR and Office Support Specialist
1 week ago
Markforged Billerica, United States**HR and Office Support Specialist** · at Markforged Billerica, Massachusetts, United States As the Office Support Specialist, your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety. You wi ...
-
HR and Office Support Specialist
3 weeks ago
NorthBridge Billerica, United StatesJob Title:HR and Office Support SpecialistJob Location(s):Billerica, MA, USDescription: As the Office Support Specialist, your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety. You will hav ...
-
HR and Office Support Specialist
1 week ago
NorthBridge Billerica, United StatesJob Title:HR and Office Support SpecialistJob Location(s):Billerica, MA, USDescription: As the Office Support Specialist, your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety. You will hav ...
-
Technical Support Specialist
3 days ago
BCM Controls Corporation Woburn, United StatesWho we are: · At BCM Controls, we are focused on our people, our culture, and our business. Our goal is to be the "Best Place You Will Ever Work" We are growing and looking to hire great people to support our vision. BCM specializes in building automation, security systems and en ...
-
IT/Network Support Specialist Sr
3 weeks ago
Sun Pharmaceutical Industries Billerica, United StatesJob Summary · The Sr. Associate Compliance provides scientific support in the root cause analysis and closure of OOS investigations, OOT investigations and product quality complaints; ensures compliance with Good Laboratory Practices (GLP), current Good Manufacturing Practices ( ...
-
Lab Support Specialist
2 weeks ago
Avantor Waltham, United States Full timeThe Opportunity: · In this role, you will report to the Supervisor, Onsite Services and will work closely with the Avantor's Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and r ...
-
Support Specialist
1 week ago
JABRA Corporation Lowell, United StatesHej, (that's 'hi' in Danish). We're Jabra. · We've engineered technology for the last 150 years that makes life look and sound better than ever. Whether you're running a million-dollar project from your kitchen. Or running your first 5k in the park. · Pitching over video from T ...
-
Patient Support Specialist, Patient Access
3 hours ago
PharmaEssentia U.S.A. Burlington, United StatesLocation: Preferred Location is a candidate to work West Coast Hours · Position Overview: · The purpose of this position is to be a primary resource to patients enrolled in SOURCE (PharmaEssentia's dedicated patient support program) . This role is responsible for engaging each id ...
-
Support Specialist
2 weeks ago
JABRA Corporation Lowell, United StatesHej, (thats hi in Danish). Were Jabra. · Weve engineered technology for the last 150 years that makes life look and sound better than ever. Whether youre running a million-dollar project from your kitchen. Or running your first 5k in the park. · Pitching over video from Toronto ...
Field Support Specialist - Bedford, United States - Continental Resources
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
For over 60 years, we have evolved with technology, customers, vendors and the communities in which we serve.Very little is the same as it was when we began, but the three core values we've carried throughout our legacy - Trust, Flexibility and Focus on the Customer - remain constant.
We feel that maintaining our corporate values that promote a sense of inclusion and diversity are part of offering a great quality of service.
Our goal is to operate in a state of continuous improvement – always learning, adjusting and striving to advance the ways in which we work and serve our client base.
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
As a family owned and run organization, we treat our employees as family and are committed to fair hiring practices.
401K Profit Sharing
Competitive Health and Dental
Flexible Spending Accounts
Connected Women's Group
Hybrid Work Schedule
Paid Parental Leave
Flexible/Personal Time Off
Tuition Reimbursement
Employee Referral Bonuses
Employee Wellness Events
Professional Development & Technical Training
ConRes is consistently recognized as a Top Workplace and Solution Provider from CRN & Boston Business Journal.
Top Workplaces
CRN MSP 500
CRN Solution Provider 500
Boston Business Journal's List of Area's Largest Private Owned, Women Owned and Family-Owned Companies
Responsibilities:
Provide Technical Assistance for all assigned technologies as required.
Take direction from designated Project Manager as required and assist as required in Field Support activities.
Work Daily with all required technical resources.
Assist in the coordination of onsite resources and function as onsite Team Leader.
Interact with client as required.
Physical Installations of IT equipment at customer facilities to include but not be limited to:Coordinate problem resolution within Field Support Group & other personnel to expedite repairs, including timely escalation.
Supervise and oversee a team of other support specialists, integrated project team leads, solution engineers, and solution architects.Develop plans, procedures, drawings, and other technical documentation used to install the data center systems.
Deploying assigned technologies into customer data centers.
Respond as required to all hardware technical support needs from the assigned account(s).
Perform data center equipment upgrade work at customer site.
Un-pack and Rack servers, storage, networking equipment, per a customer's requirements.
Ability to audit and inventory data center equipment, and create an inventory list.
Ability to effectively trace cabling, and create labels for each cable.
Ability to power equipment on, and check for D.O.A. components.
Should D.O.A. components be found, be able to troubleshoot.
If hardware failure continues, notify customer and/or open a support ticket on the customer's behalf.
Ability to review the existing physical configuration of a customer's data center environment.
Ability to review the existing Physical Storage configuration (Disk Shelves, Controllers, Cabling), if applicable.
Ability to inventory equipment shipped to a customer location, against the packing records.
Ability to update firmware on data center equipment.
Ability to enter/apply customer supplied IP information to Lights out Management ports.
Verify IP/Networking connectivity to the management ports.
Attach power, SAN, and network cables to on premise equipment, per a customer's requirements.
Desktop Support & Desktop Deployment.
General:
Provide field support for entire sales organization.
Ability to 'work-to-completion' upon short notice which may require working overtime.
Ability to troubleshoot technology issues.
Communication:
Daily, Weekly, or Monthly communication as required with appropriate resources within Professional Services.
Daily, Weekly, or Monthly Briefing as required with you direct manager.
This is to include but not be limited to:
Activity Review / Project Issues / General Issues.
Professional Services Engagement Lessons Learned.
Suggested Improvements.
Product Updates.
Hardware Success Stories.
Professional Services Success Stories.
Additional
Responsibilities:
Develop a positive and productive work atmosphere.
Must serve as Mentor and Guide to all other employees within ConRes Professional Services.
Must attain / maintain all relevant certifications as assigned by the Director or your manager.
Must attain / maintain all relevant vendor/partner requirements as assigned by the Director or your manager.
Work closely with PS resources on a daily basis.
Support of the National ConRes sales force.
This encompasses all Branches.
Assist in the physical installation, de-installation, or movement of any customer equipment.
Assure proper documentation of technical data generated for the assigned projects and/or tasks are consistent with policies and procedures.
Assist in SOW creation.Work to establish a unified Sales/PS effort and maintain consistency within that effort moving forward.
Work on multiple projects concurrently and respond positively to sudden changes in priorities.
Walk customers through problem-solving process in a non-technical manner
Education:
High school diploma or equivalent.
Technical Requirements / Training:
Industry recognizable certifications desired.
Certification from the following companies for example:
Cisco, Microsoft, Hitachi, IBM, F5, etc.
Demonstrable skills in areas of focus.
Provide examples and present projects that you have participated in to include but not be limited to the following:Cabling.
Data Center Moves.Rack & Stack Installations.
Physical Server & Networking Equipment Deployments.
Desktop Support & Deployments.
Onsite Support Services.
Must have completed extensive training in areas of focus.
Complete ongoing technical training.
General Skills:
Managing simple and complex projects and processes.
Ability to resolve hostile and complex problems / situations.
Ability to make difficult or unpopular decisions under pressure.
Ability to foresee impact and consequences of decisions.
Ability to Assess Company and customer needs and priorities.
Ability to provide an objective technical business analysis of customer environment, current state, future state, analyzing policies / processes, etc.
Must be able to work efficiently, whether it be part of a team, or independently.Organized, detail oriented and self-motivated.
Ability to effectively communicate with team members, customers, and Project managers.
Ability to successfully prioritize service issues based on multiple competing objectives.
Should the need arise for a reassignment of priorities, ability to routinely multitask.
Ability to follow standard engineering principles and practices.
Maintain high level of professionalism at all times.
Strong computer skills and the ability to effectively communicate through e-mail.
Specific Writing Skills Required:
Technical Documentation.
Summary documentation.
Clear Verbal Skills Required.
Ability to discuss physical implementation requirements with customers and PS resources.
PC SkillsProficiency with Microsoft Word, Excel, PowerPoint, and Excel Required.
Qualifications:
15+ Years' Experience in the IT Industry related to your areas of expertise desired.
Extensive experience working in Enterprise Data Centers.
Ability to perform physical equipment moves, installs, and deployments.