Patient Care Caller - New York, United States - New York Family Dentistry
Description
Patient Care Caller
Responsibilities:
- Reach out to patients via phone calls to follow up on their recent medical appointments or treatments.
- Listen attentively to patients' concerns, questions, and feedback regarding their care experience.
- Provide empathetic and knowledgeable responses to address patients' inquiries or escalate issues to appropriate personnel for resolution.
- Accurately and thoroughly document all interactions with patients in our database or electronic medical records system.
- Ensure compliance with all patient privacy and confidentiality regulations (e.g., HIPAA) during interactions.
- Participate in ongoing training to stay updated on healthcare procedures, policies, and best practices.
- Maintain a positive and supportive attitude towards patients, colleagues, and healthcare professionals.
Requirements:
- High school diploma or equivalent; additional education or training in healthcare or customer service is a plus.
- Proven experience in a customer service or patient care role, preferably in a healthcare setting.
- Excellent verbal and written communication skills, conveying empathy and professionalism over the phone.
- Strong interpersonal skills and the ability to build rapport with patients from diverse backgrounds.
- Detailoriented and organized, with multitasking and prioritization abilities.
- Proficiency in using computers and electronic medical records systems; familiarity with CRM software is advantageous.
- Ability to remain calm and composed in challenging or emotional situations.
- Commitment to upholding ethical standards and maintaining patient confidentiality.
- Flexibility to work shifts that may include evenings, weekends, or holidays based on operational needs.
Salary:
$30,000-300,000
More jobs from New York Family Dentistry
-
Pediatric Dentist
New York, United States - 2 weeks ago
-
Dental Patient Care
Brooklyn, United States - 3 weeks ago
-
Pediatric Dental Assistant
New York, United States - 3 weeks ago
-
Regional Field Operations Manager
New York, United States - 1 week ago
-
People Operations Manager
New York, United States - 1 week ago
-
Dental Patient Relations Specialist
New York, United States - 1 week ago