IT Desktop Associate II- 3 month contract/5 days onsite Gaithersburg, MD - Arlington
3 days ago

Job summary
This company's mission is to advance scientific discovery and medicine by delivering solutions that accelerate cell and gene therapy and biomedical research.We believe biomedical science is the most powerful force for transforming how cancer, autoimmune, and neurodegenerative diseases are treated.
Responsibilities
- Provide first-line technical support for end users, troubleshooting hardware, software, network, and access issues via ticketing systems phone email.
- Diagnose resolve common desktop application account-related problems escalating complex issues higher-tier teams needed Provision configure maintain user accounts devices permissions across systems such as Active Directory email endpoint management tools Document issues resolutions procedures improve knowledge bases response times service quality.
Job description
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