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Customer Service Specialist - Portland, United States - The Commerce Bank
Description
** Customer Service Specialist - Portland, OR**
****
New At the Commerce Bank of Oregon in Portland, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals, with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships.
Our Commercial Banking Customer Service Representative in Portland will work in partnership with Relationship Managers to provide exceptional banking service and operations support to both business and individual clients. The successful incumbent will be a professional, strong team player that has proven banking and service skills. This is an opportunity to provide the level of service you have always wanted to provide to your clients but may not have been able to in your current position.
**Key Responsibilities**
Be a strong team player within the organization.
Support the community of professionals that work at the Bank by promoting and practicing a team approach to accomplishing duties, goals, and objectives.
Take ownership of client needs and act as their advocate to ensure that services and products requested are received in the timeframes agreed upon.
Work closely with Relationship Managers and other team members to provide excellent client service.
Will perform daily Client Services and Teller duties.
Will handle day-to-day client calls, requests and questions.
Understand a client or prospects full banking relationship; make product, and service recommendations.
Perform all aspects of opening new accounts.
Provide technical support to clients for Remote Deposit Scanner implementations and ongoing upgrades and maintenance.
Perform treasury management implementations and ongoing service to clients.
Process wire transfers, stop payments and various other banking services for clients.
Assist with daily general ledger balancing, certifications and other operational tasks for the department.
Backup the reception desk as needed.
**Qualifications**
Proficient in use of a computer; minimum typing speed of 40 wpm. Able to work with various software applications related to job.
Excellent written and oral communication skills.
Excellent analytical and problem-solving skills.
Strong interpersonal skills.
Able to work with close attention to detail and to maintain confidentially of sensitive information.
Able to assess priorities and work well under pressure.
Good knowledge of Bank Operations.
Must have a High School Diploma or equivalent and at least one year of banking/finance, bank operations or other directly related customer service experience.
Bachelors degree preferred.
Excellent verbal and written communication skills required.
Excellent organizational skills required.
Ability to work independently, yet in a team environment required.
Creativity and optimism as a problem solver required.
Knowledge of banking deposit, treasury management and loan products preferred.
Experience working with commercial or business clients preferred.
Previous experience handling general ledger balancing and certifications a plus.
Benefits:
Health / Dental / Vision plan
Career advancement opportunities from within / paid training opportunities
401K with generous match
Competitive pay commensurate with experience
Employer assistance with commuting expenses
Hours: Position is a full-time (40 hours) 8-5 PM, Monday through Friday excluding Banking Holidays. Overtime may be required throughout the year.
