Customer Service Dispatch/inventory Clerk - San Diego, United States - Excedeo IT Support Pros

Excedeo IT Support Pros

Verified Company

San Diego, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

EXCEDEO - The IT Support Professionals, a Managed Service Provider, leading Microsoft Partner, fast-paced and growing IT consulting services firm located in San Diego, is looking for a Customer Service Dispatch/Inventory Clerk to add its growing team.

OUR IDEAL CANDIDATE WILL POSSESS THE FOLLOWING QUALITIES:

Ability to meet deadlines
Flexible mindset and CAN-DO Attitude

Superb time management and multitasking skills.

Ability to always provide the customer with outstanding customer care and service
Excellent verbal and written communication skills
Ability to take detailed notes, attention to detail and quality of work.
Ability to work in a fastpaced environment while maintaining flexibility for emergency situations
Set client expectations effectively.
Natural ability to listen, work and empathize with end user's challenges and possess a sense of urgency regarding resolving end user's challenges, is required.

TECHNICAL REQUIREMENTS:

Proficient with Microsoft Office, Outlook, Word, Excel and Windows 10 operating system

PREFERRED EDUCATION AND EXPERIENCE:

Previous dispatching experience
Working knowledge and experience with ConnectWise Manage PSA, a plus

- associate degree, a plus

JOB RESPONSIBILITIES:

Customer Service Dispatch:

Receive, log, and dispatch service requests to appropriate technical staff.
Monitor service requests and coordinate with technical teams to ensure timely response and resolution.
Maintain clear and accurate records of all dispatch communications and service tickets.
Provide updates to customers on the status of their service requests.
Answer calls and respond to customer inquiries, redirecting calls when necessary.

Inventory Intake/Storing Clerk:

Receive, verify, and stock incoming inventory items.
Maintain accurate records of inventory, including quantities, serial numbers, and storage locations.
Conduct regular inventory audits and prepare reports for management.
Coordinate with Purchase Manager and manage inventory supply levels.
Ensure that inventory storage areas are organized and maintained to optimize space and accessibility.

Consider these quick facts on why joining our team is the best career move you can make.

WE OFFER YOU:

Challenging projects that increase your knowledge
Proven systems and processes balanced with resources to achieve results
Compensation and benefits that reward your individual and team contribution
A team environment where your strengths are valued and developed
A place where your contributions are valued, and you are encouraged

Company Information:

EXCEDEO is a one stop IT services and support solutions provider focused on improving productivity for small and medium sized businesses.

In the IT consulting services and support business since 2003, we provide the most cost-effective technical solutions to help maximize our clients' return on investment in technology and human capital.

Our mission is to provide excellent outsourced technology services with the highest standards of professionalism and competence to make our customers more efficient, more productive, and more satisfied with their technology investments.

EXCEDEO is an equal opportunity firm.

EXCEDEO offers an excellent benefit package to full-time employees including 100% medical, optional vision and dental, up to 3 vacation weeks, bonuses and commissions, and personal training budget.

Team building events, Holiday party and summer event.

Pay:
$ $25.00 per hour

Expected hours: 40 per week

Benefits: