Manger Business Banking Ops Pbb - New York, United States - City National Bank

City National Bank

Verified Company

New York, United States

21 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

MANAGER BUSINESS BANKING OPS PBB

WHAT IS THE OPPORTUNITY?

The Business Banking Operations Manager is responsible for contributing to overall business banking financial objectives by maintaining first-in class service levels for their business banking teams and maintaining all aspects of operational integrity for business banking and colleagues.

Co-responsible for hiring, development, and coaching of business banking service oriented colleagues.

Provide the motivation and direction to colleagues to achieve exemplary service levels when working with or for the client in problem resolution while maintaining the highest level of operational integrity.

Provides expertise in risk management and loss prevention policies and procedures and is responsible for monitoring and auditing their respective office for compliance with these policies and procedures.

Ensure regulatory compliance and colleague adherence to CNB policies and procedures.

Works directly with the business banking regional manager to lead with a team approach in meeting the operational risk goals of the entire region.

Working with internal sales/service team, will also support business banking BBRM(s) in building and maintaining their client relationships including making joint client calls as needed.

Also assists with identifying cross-sell opportunities with existing portfolio, and works with internal partners to identify opportunities for personal client relationships for transfer to other sales colleagues as appropriate.

What you will do

CLIENT SERVICE
Acts as a champion for clients and colleagues providing exemplary service. Partners with CNB colleagues in all business banking teams of the group to support client retention objectives and proactively promotes solutions appropriate to clients.
OPERATIONS
Responsible for the operational integrity of the business banking region. Is the expert in risk management and loss prevention. Completes, monitors and audits branch certifications and operational reviews. Ensures regulatory compliance and effectively communicates and implements changes to policy and procedure.
CLIENT FOCUS
Is dedicated to meeting the expectations and requirements of internal and external clients; gets firsthand client information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect.
DEALING WITH AMBIGUITY
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can manage risk.
DECISION QUALITY
Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment: sought out by others for advice and solutions.
DIRECTING OTHERS
Is good at establishing clear directions; sets stretching objectives; distributes workflow appropriately; lays out work in wellplanned and organized manner; maintains twoway dialogue with others on work results; brings out the best in people; is a clear communicator.
HIRING AND STAFFING
Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staff.
INTERPERSONAL SAVVY
Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even hightension situations comfortably.
MANAGERIAL COURAGE
Doesn't hold back anything that needs to be said; provides current, direct, complete and "actionable" positive and corrective feedback to others; lets people know where they stand. Faces up to people problems on any person or situation quickly and directly. Is not afraid to take corrective action when necessary.
PRIORITY SETTING
Spends time on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Identifies and eliminates roadblocks and creates focus.
DRIVE FOR RESULTS
Can be counted on to exceed goals successfully; is consistently one of the top performers; bottomline oriented and steadfastly pushes self and others for results.

Must-Have

Minimum 5 years of direct client service experience required.
Minimum 5 years experience in a banking environment required.
Minimum 5 years of supervisory or management experience required.

Skills and Knowledge

Excellent knowledge of Bank policies and procedures and regulatory compliance.
Excellent knowledge of Bank audit procedures.
Excellent knowledge of Bank products and services.
Excellent interpersonal, verbal and written communication skills.
Excellent organizational and time management skills and ability to prioritize work.
Excellent problem solving skills.
Strong, demonstrated leadership and team building skills.

**Compen