Engagement Manager, WWPS ProServe DoD Shared Delivery Team - Arlington, Virginia, USA

Application deadline: · Feb 24, 2026 · This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance. · About AWS Professional ServicesThe AWS Professional Services organization is a global team of ex ...

Job description

Application deadline:
Feb 24, 2026

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.

About AWS Professional Services

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud.

We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, delivering focused guidance through our global specialty practices across various solutions, technologies, and industries.

The mission of the DoD Engagement Management team is to "Deliver with Excellence: PLAN, EXECUTE, CONTROL, BUDGET, STAFF, and COMMUNICATE with Excellence." We're seeking a highly skilled and versatile Senior Engagement Manager to lead the delivery of complex cloud solution projects that make a real difference for our Department of Defense customers.

Why You'll Love This Role

High-Impact Mission Work:
Lead large-scale technical projects with national significance that directly influence customer outcomes and AWS service offerings

Technical & Strategic Leadership:
Bridge business requirements with technical solutions while shaping service team roadmaps and partner offerings

Force Multiplier:
Become a thought leader who mentors others, elevates teams, and defines best practices across the organization

Career Growth:
Progress from leading complex projects to shaping cross-organizational technical strategies

What You'll Do
Project Leadership & Delivery

• Lead technical functional teams composed of AWS, customer, and partner members
• Apply Engagement Manager best practices for delivery quality, engagement security, and sales-to-delivery transitions
• Facilitate release planning to align customer outcomes, set priorities, build roadmaps, identify risks, and organize workstreams
• Validate scope to create engagement schedules, financials, and outcomes consistent with contracts
• Establish and enforce AWS ProServe Security Standards and Quality Mechanisms (e.g., Model Change Management)

Stakeholder Management & Communication

• Develop understanding of engagement stakeholders and build effective relationships
• Discuss conditions of acceptance, contractual scope, financials, and timelines
• Leverage stakeholder relationships to drive timely decisions
• Escalate engagement issues effectively to internal and external stakeholders
• Support workshops and facilitate team collaboration

Technical Expertise & Solution Delivery

• Develop and deliver cloud strategies that establish technical capabilities driving business outcomes
• Define and clarify business and technical requirements, mapping them to customer objectives
• Employ multiple frameworks (Waterfall, Agile, Scaled Agile, ITIL, CAF, WAF) and product management principles
• Explain AWS products and services to help customers define and implement solutions
• Participate in architectural reviews and identify when principal reviews are required
• Validate that technical solutions meet business objectives and engagement goals

Risk Management & Problem Solving

• Help teams foresee and manage risks and issues
• Work to resolve root causes of difficult customer or internal problems
• Ensure solutions are consistent with framework recommendations
• Make appropriate data-driven decisions and communicate these to leadership and customers

Team Development & Operations

• Identify and resolve resourcing needs and delivery gaps
• Help onboard team members and establish team ways of working
• Hold team accountable for operational excellence (timesheets, reports, status updates)
• Help recruit and participate in the interview process
• Mentor and develop others to employ AWS engagement delivery best practices
• Train new teammates on engagement delivery and customer business outcomes

Process Improvement & Innovation

• Own engagement documentation
• Lead continuous improvement activities
• Identify gaps in AWS offerings and processes
• Create and enhance assets to improve efficiency and promote adoption
• Contribute to new capabilities and mechanisms (tools, delivery kits, best practices)
• Improve team efficiency and cross-team processes through automation

Professional Development

• Maintain appropriate certifications (AWS, agile practices, domain-specific, PMI)
• Develop expertise in relevant technical domains (migration, database, healthcare, financial services)
• Identify and work on pre-sales opportunities
• Support and deploy partner solutions

________________________________________

Ready to deliver excellence and make an impact on critical national missions? Join us in supporting our nation's defense through world-class cloud engagement management.

Key job responsibilities

• Ambiguity: Develop and deliver cloud delivery strategy or vision for difficult engagements. Deliver independently while seeking direction when needed.
• Scope & Influence: Influence internal teams (service support, sales, business development) and external teams (customers, vendors, partners). Begin mentoring team members.
• Execution: Lead engagement teams with tactical focus, learning strategic approaches. Identify and deliver business and technical outcomes. Create outcomes consistent with contract constraints (schedule, scope, financials). Ensure solutions align with frameworks and EM best practices. Facilitate teams to foresee and manage risks and issues. Make tradeoff decisions and implement action and mitigation plans. Develop engagement stakeholder analyses. Own engagement quality, security, operational excellence, and documentation
• Communication: Bring together right internal and external stakeholders. Lead effective meetings and drive interactions, discussion, and alignment. Articulate risks/issues with mitigation plans and impact to customer outcomes. Articulate requirements, outcomes, and acceptance criteria. Interpret and critically evaluate documentation. Ensure clear, concise contributions to internal and engagement documentation.

- Impact: Impact peers within team/practice to improve delivery quality. Impact quality and completion of engagement outcomes and team metrics.

• Technical: Lead difficult technical engagements. Analyze and document conditions of acceptance. Validate technical solutions are consistent with frameworks.

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Process Improvement:
Improve team process efficiency. Contribute to and hold team accountable for operational excellence. Automate routine processes.

A day in the life

You lead difficult cloud projects for Department of Defense customers—modernization programs, classified system migrations, and AI/ML capabilities for defense operations.

You're leading daily standups, sprint planning sessions, and backlog grooming with your delivery teams. You facilitate technical exchange meetings, sprint reviews, and demonstrations for stakeholders.

You're troubleshooting technical issues, aligning military IT leaders and program managers who navigate strict security requirements, and conducting long-range planning sessions.

You coordinate AWS specialists, solutions architects, and partner companies while advocating for project personnel and resources. You control project budgets, communicate with stakeholders and customers, and identify and mitigate risks constantly. You mentor other engagement managers, turn around distressed projects, and establish best practices.

About the team
Diverse Experiences - AWS values diverse experiences. Even if you don't meet all qualifications, we encourage you to apply.

Whether your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you.

Why AWS? - We pioneered cloud computing and never stopped innovating. Customers from startups to Global 500 companies trust our products to power their businesses.

Inclusive Culture - Employee-led affinity groups foster inclusion. Events like CORE and AmazeCon conferences inspire us to embrace our uniqueness.

Mentorship & Growth - Endless knowledge-sharing, mentorship, and career-advancing resources as we strive to become Earth's Best Employer.

Work/Life Balance - We value work-life harmony. When supported at work and home, there's nothing we can't achieve.

• 3+ years of cloud computing experience
• Experience in project management of technical programs
• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
• Current, active US Government Security Clearance of Top Secret or above
• 1+ year of handson experience in Agile and implementation of project management tool sets (Confluence, Jira, RallyDev, VersionOne, Taiga, etc.) and source code management products.
• 1+ years of professional work experience, or experience with AWS services or other cloud offerings
• Knowledge of AWS services

Project Management Professional (PMP) and/or AWS Certified Solutions Architect

• Associate

Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework

Proven ability to establish technical credibility with engineering teams and senior technical decision-makers

Experience supporting National Security mission systems, and the ability to represent AWS within the customer's environment, driving discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation.

Hold at least one active project management certification, understand the value proposition of the public cloud and has delivered cloud engagements, presented to C-level executives and technical subject matter experts, balanced multiple stakeholders, and managed projects with 10+ resources, 6+ months, or $250k+ in contract value.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at
USA, CO, Denver - 131, ,600.00 USD annually
USA, MD, Jessup - 131, ,600.00 USD annually
USA, VA, Arlington - 131, ,600.00 USD annually
USA, VA, Herndon - 131, ,600.00 USD annually
USA, WA, Seattle - 131, ,600.00 USD annually